At Constitutional Court Hearing, Telecom Operator Warns of Risks from Unlimited Validity Quotas and Full Rollover System
JAKARTA, KOMPAS.com - Mobile operators have warned that schemes for internet quotas without an expiry date, as well as the full implementation of rollover features, could create major problems for the industry, ranging from network quality to changes in tariff structures.
This was stated by Chief Marketing Officer of Smartfren XL Smart, Sukaca Purwokardjono, during proceedings at the Constitutional Court (MK) regarding the material examination of Law No. 6 of 2023 on Job Creation, on Monday (4/5/2026).
“Volume-based models without time limits are theoretically possible. However, in practice, they will pose significant challenges to network capacity management, service quality, and potential changes to tariff structures,” said Sukaca.
He also addressed the rollover scheme, a feature that allows unused quotas not to expire immediately but to be carried over to the next period under certain conditions, such as extending the package.
“If all internet quota services use the rollover scheme, there are several potential large-scale problems that the telecommunications industry will face,” he said.
He denied the notion that operators gain profits from customers’ unused quotas.
“XL Smart does not receive additional revenue from the unused volume of quotas by customers after the validity period ends,” he stated.
On the other hand, operators stated that they have provided transparent service information to customers, including the quota amounts and package validity periods.
“In every product, we always include information on the quota size and validity period. Even when the package is activated, there is a notification informing the size of the package and its validity period,” he said.
“The answer is actually only two when the quota expires. First, it has been fully consumed by the consumer, or second, the validity period has ended. That remaining quota is access rights that have expired and do not transfer to any party,” he added.
He explained that internet services have characteristics different from electricity services.
While electricity is an energy commodity without a time dimension, telecommunications services depend on shared network capacity.
“Telecommunications services, on the other hand, involve the utilisation of shared network capacity that is heavily influenced by time, location, and simultaneous usage behaviour,” he continued.