Allo Bank (BBHI) Wins Omnichannel Innovation Award

Allo Bank Indonesia (BBHI) has won the Omnichannel Impact Award at the 8x8 Indonesia Appreciation Event 2025. This award recognises Allo Bank’s success in leveraging the 8x8 communication platform, including 8x8 Omnichannel Messaging services, to provide secure mobile-first banking services on a large scale. The Jakarta-based bank serves 14 million customers and has partnered with 8x8 since 2022. This collaboration aims to strengthen customer authentication processes and enable real-time interactions through SMS and WhatsApp channels. A key aspect of this technology implementation is the delivery of One-Time Passwords (OTPs) via these channels. This step not only bolsters the security of login processes but also minimises risks of fraud such as phishing and SIM-swap attacks. Additionally, the technology is used for automating payment reminder messages and customer notifications. Other significant achievements of Allo Bank include global reach, with over 17 million SMS messages sent via the 8x8 Platform for CX in 2025. Furthermore, international expansion, with services reaching customers in more than 20 countries, including Singapore, Malaysia, Japan, and Australia. Next, performance improvements, as this award acknowledges measurable successes in authentication reliability, issue resolution speed, and customer satisfaction levels. This achievement reflects broader trends in Southeast Asia’s digital finance sector, where communication infrastructure has become a central element in building customer trust. Sajal Bhatnagar, Digital Director of Allo Bank, stated that security and customer experience are paramount in digital banking. “Through 8x8’s CPaaS solution, we have strengthened user protection while enhancing the speed and quality of our customer support services,” he said in his statement on Tuesday (14/4/2026).