Airport parking, missing items

Airport parking, missing items

There are two issues I would like to bring to the attention of
PT Angkasa Pura management following my visit to Terminal 2 of
the Jakarta international airport on the evening of Dec. 19.

The first issue: When I approached the airport, I found it
difficult to find a space to park the car momentarily to allow my
passengers to get out near the arrival terminal. This is due to
the fact that there are cars stopped in unauthorized parking
spots two deep along the entrance way.

An hour later, I observed that a third lane was also occupied
by these unauthorized cars. When additional cars arrived trying
to unload their passengers, they automatically blocked traffic
because they had to stop in the remaining lane. The end-result
was drivers becoming agitated and starting to blast their horns.
The atmosphere was completely chaotic and disorderly. However, it
did not discourage me from asking a man in uniform who was
seemingly responsible for managing the area: "Why do they allow
cars to park in prohibited lanes?"

He replied that he had just arrived for his shift and it
should have been the responsibility of his colleague who was on
duty to disallow cars to park in the non-parking zone. Also he
indicated it would be of great difficulty to locate the drivers
to inform them of the dilemma.

I gathered from another stranded commuter that this phenomenon
happens almost everyday. PT Angkasa Pura must take this problem
seriously because the airport is the first sight that any
disembarking passenger focuses on. "A chaotic country!" is the
kind of image this country projects. I would, therefore, suggest
that your management come out with a solution to resolve this
parking problem.

The second issue: As my frustration continued, I discovered
upon reaching home that the luggage of my father, the person I
picked up at the airport, had been opened and pilfered. My father
arrived at the airport on Dec. 19 at 19:27 p.m. from Hong Kong by
Cathay Pacific flight number 719. Even though the missing items
were not valuable, it still is fitting to know what actually
happened to the lost items, and how and when the luggage was
opened.

I hope your management will put an end to this continuing saga
of luggage being opened and items missing and restore our good
image in an orderly fashion.

FRANCISCA INDARSIANI

South Jakarta