Airport parking, missing items

Airport parking, missing items

There are two issues I would like to bring to the attention of PT Angkasa Pura management following my visit to Terminal 2 of the Jakarta international airport on the evening of Dec. 19.

The first issue: When I approached the airport, I found it difficult to find a space to park the car momentarily to allow my passengers to get out near the arrival terminal. This is due to the fact that there are cars stopped in unauthorized parking spots two deep along the entrance way.

An hour later, I observed that a third lane was also occupied by these unauthorized cars. When additional cars arrived trying to unload their passengers, they automatically blocked traffic because they had to stop in the remaining lane. The end-result was drivers becoming agitated and starting to blast their horns. The atmosphere was completely chaotic and disorderly. However, it did not discourage me from asking a man in uniform who was seemingly responsible for managing the area: "Why do they allow cars to park in prohibited lanes?"

He replied that he had just arrived for his shift and it should have been the responsibility of his colleague who was on duty to disallow cars to park in the non-parking zone. Also he indicated it would be of great difficulty to locate the drivers to inform them of the dilemma.

I gathered from another stranded commuter that this phenomenon happens almost everyday. PT Angkasa Pura must take this problem seriously because the airport is the first sight that any disembarking passenger focuses on. "A chaotic country!" is the kind of image this country projects. I would, therefore, suggest that your management come out with a solution to resolve this parking problem.

The second issue: As my frustration continued, I discovered upon reaching home that the luggage of my father, the person I picked up at the airport, had been opened and pilfered. My father arrived at the airport on Dec. 19 at 19:27 p.m. from Hong Kong by Cathay Pacific flight number 719. Even though the missing items were not valuable, it still is fitting to know what actually happened to the lost items, and how and when the luggage was opened.

I hope your management will put an end to this continuing saga of luggage being opened and items missing and restore our good image in an orderly fashion.

FRANCISCA INDARSIANI

South Jakarta