AirAsia Apologises for Route and Schedule Changes Due to Rising Jet Fuel Prices, to Maintain Operations
JAKARTA, KOMPAS.com — Indonesia AirAsia has made adjustments to flight schedules on several routes, both domestic and international, in recent days. The airline has expressed apologies for the inconvenience experienced by passengers due to this policy.
This is in response to the strategic policy issued by the government on Monday (6/4/2026), to address the surge in jet fuel prices. This includes adjustments to the flight fuel surcharge, which has now been increased to 38% for all types of aircraft, from the previous 10% for jets and 25% for propeller aircraft.
Acting Director General of Indonesia AirAsia, Capt. Achmad Sadikin, explained that this step is part of efforts to maintain operational continuity amid the dynamics of the aviation industry facing cost pressures.
“These adjustments are carried out as part of efforts to maintain service continuity amid ongoing operational dynamics,” said Capt. Achmad in an official statement on Monday (6/4/2026) night.
Although the fuel surcharge adjustment has been made to around 38%, this step is deemed not fully able to cover the surge in costs.
Therefore, the airline is carrying out capacity rationalisation and gradual operational adjustments, particularly on routes with limited margins, to maintain service stability.
“We understand the inconvenience felt by passengers and apologise for this situation. We are striving as much as possible to ensure that every passenger still receives appropriate handling options,” said Capt. Sadikin.
On the other hand, Indonesia AirAsia also appreciates the government’s steps in maintaining the balance of the national aviation industry, including through the fuel surcharge adjustment policy and the exemption of import duties on aircraft parts.
“The fuel surcharge adjustment policy and the provision of import duty exemption facilities for aircraft parts are strategic steps that provide room for airlines to maintain operational continuity,” he explained.
In the new policy related to transportation and fuel, the government is also providing incentives in the form of Government-Borne Value Added Tax (PPN DTP) of 11% for economy class domestic flight tickets, with a subsidy allocation of Rp 1.3 trillion per month.
“The 11% PPN DTP policy for economy class domestic flight tickets is also seen as helping to maintain affordability of prices for the public,” he continued.
Through this policy, passengers are given options such as schedule changes without charge within a 30-day period, provision of credit accounts via AirAsia MOVE for subsequent transactions, to full refund options.
“We will continue to monitor the development of the situation and coordinate with all stakeholders to ensure that flight services continue to run optimally and provide comfort for passengers,” he emphasised.