Ahead of Nyepi and Eid, Bank Raya Urges Customers to Prioritise Digital Transactions
Ahead of the holidays and joint leave for Nyepi 2026 and Eid al-Fitr 1447 H, banking transaction activities are expected to increase in line with public mobility for homecoming and vacations.
In response to this phenomenon, Bank Raya urges the public to be more careful in conducting transactions and to utilise the available digital services.
Director of Digital and Operations at Bank Raya, Lukman Hakim, stated that service readiness is an important part of maintaining service quality to customers. This is particularly true amid the surge in public transaction needs during the long holiday period.
“We urge the public to conduct transactions digitally for ease and security,” said Lukman in a press release received by Kompas.com on Wednesday (18/3/2026).
He explained that transaction increases typically occur for various needs, from consumer shopping and e-wallet top-ups to QRIS usage during travel.
For this reason, customers can still make cardless cash withdrawals through the Raya app at the BRI ATM network and ATM Bersama, BRILink agents, and cash withdrawal services at Indomaret outlets spread across Indonesia.
Lukman added that Bank Raya has ensured optimal readiness of its information technology network by forming an IT monitoring team on standby during the holiday period.
“We also urge all Bank Raya customers to remain cautious in every banking transaction they conduct and to be alert when receiving information from unknown parties to avoid fraud and unwanted incidents,” said Lukman.
He emphasised that the bank is committed to providing accessible and reliable digital banking services so that the public can continue to transact safely and comfortably during the Nyepi and Eid holidays.
As a digital bank, Bank Raya continues to enhance its services to support practical transactions during the holiday season. Customers can access various features through the Raya app, including bill payment services for daily needs.
During holidays and joint leave, Bank Raya ensures customers can access services optimally through the Sapa Raya service.
This service acts as the frontline in providing convenience for customers to obtain product information, report transaction issues, and make complaints.
Sapa Raya can be accessed via telephone at 1500494 or WhatsApp at 0812-1000-0494, available every day for 24 hours. This way, customers can still be served whenever needed, including during the long holiday moments.
Further information can be accessed via the official website bankraya.co.id or Bank Raya’s official social media channels on Instagram, TikTok, YouTube, and X.
Referring to advisories from the Financial Services Authority (OJK) and Bank Indonesia (BI), the public is reminded to remain vigilant against potential scams during the holiday period.
The public is asked to be careful of suspicious SMS or WhatsApp messages and to verify the authenticity of received information.
If receiving a message suspected to be a scam, customers are advised to report it immediately to the authorities or through the bank’s official complaint channels.
Customers should also avoid storing important data in places easily accessible to others and not share banking information, such as card numbers, OTP codes, CVV/CVC, or passwords, with anyone.
Every transaction should be verified carefully, and if there is any doubt, it is best to halt the process first.