Aftermath of Fire Department Prank: Indosaku Terminates Partner and AFPI Blacklists Debt Collection Service
JAKARTA, KOMPAS.com - A fictitious booking of fire services in Semarang, Central Java, which occurred as part of debt collection activities by rogue agents from PT Teknologi Internasional Nusantara (PT TIN), a third-party debt collection service provider used by the online loan platform (pindar) PT Indosaku Digital Teknologi (Indosaku), has led to significant repercussions.
The Indonesian Association of Fintech Peer-to-Peer Lending (AFPI) stated that since information about this incident emerged, it has conducted tracing and intensive coordination with relevant parties, including the Financial Services Authority (OJK) as the regulator of the financial services sector.
“This process is carried out to ensure that every handling step is based on fact verification and aligned with applicable provisions and mechanisms,” said AFPI General Chairman, Entjik S. Djafar, in a written statement on Saturday (2/5/2026).
In this context, PT TIN carried out operational debt collection functions as an external partner of the aforementioned platform.
“Both are AFPI members,” he added.
As a follow-up to the tracing process and the running organisational ethics mechanism, AFPI has initiated the termination of PT Teknologi Internasional Nusantara’s (PT TIN) membership in accordance with applicable provisions.
In addition, AFPI is also taking the necessary steps against Indosaku, as the organising platform that collaborates with third parties, through applicable ethics mechanisms and guidance.
This step is part of AFPI’s commitment to strengthening debt collection governance in the industry, including for member debt collection service providers, enhancing the implementation of behavioural guidelines, and improving aspects of certification, compliance, and field supervision.
Entjik explained that AFPI is also conducting a comprehensive review of the governance of the use of debt collection partners within the member environment, including aspects of competency certification, compliance, and field supervision.
AFPI views this incident seriously and emphasises that the actions of rogue third parties do not reflect operational standards, consumer protection principles, or mandatory debt collection practices for all association members.
As the official association for the online lending (Pindar) industry appointed by the Financial Services Authority (OJK), AFPI is committed to maintaining consumer protection standards and encouraging all members to implement debt collection procedures based on regulatory provisions, including OJK Regulation No. 22 of 2023 on Consumer and Public Protection in the Financial Services Sector, as well as the AFPI Behavioural Guidelines.
“We thank the active role of the public in helping to oversee this industry. Public criticism, input, and reports are an important part in driving sustainable improvements. We invite the public to continue using AFPI’s official complaint channels if they find suspected violations,” Entjik concluded.