91% of Employees Satisfied, InJourney Achieves Great Place to Work Certification for 2026
State-owned holding company in the aviation and tourism sector, PT Aviasi Pariwisata Indonesia (Persero) or InJourney, has reaffirmed its commitment to comprehensive transformation by building an excellent and globally competitive work culture.
Based on the results of the Great Place to Work (GPTW) Trust Index 2026 survey, 91% of employees stated that InJourney is one of the great places to work, with an average model score of 81%. The survey involved 6,394 respondents and more than 15,000 open inputs, measuring three main dimensions of excellent work culture: Trust, Pride, and Camaraderie.
91% of employees stated that their work has meaning beyond mere routine, and 90% feel proud to be part of the InJourney Group. 93% of respondents also mentioned that they felt welcomed from the first day of joining, indicating a strong foundation of systematic inclusive culture.
InJourney’s President Director, Maya Watono, emphasised that this achievement is not just a survey result, but a reflection of the fundamental transformation built on a people-centric basis.
“At InJourney, we believe that the success of the aviation and tourism ecosystem transformation is greatly determined by the quality of its people. Therefore, we consistently nurture an inclusive, collaborative work culture grounded in the values of gotong royong. We want every individual at InJourney not only to work for today, but also to leave a legacy for future generations and build a stronger, globally competitive, and sustainable foundation for Indonesian tourism,” Maya stated in a written release on Tuesday (21/4/2026).
Meanwhile, InJourney’s Director of Human Resources and Digital, Herdy Harman, explained that this success is inseparable from strengthening human resource competitiveness.
“We believe that a company’s competitive advantage relies on the quality of its people. For that reason, InJourney builds a world-class talent development ecosystem oriented towards global best practices, international collaboration, and experiential learning. This is a long-term investment to ensure that Indonesian human resources can become the driving force for world-class aviation and tourism transformation,” Herdy explained.
Although InJourney is only 4 years old, this achievement is inseparable from the transformation carried out by InJourney together with its subsidiaries in building superior human resources through the internalisation of the Melayani Sepenuh Hati culture and Customer Orientation as core competencies across the entire organisation.
InJourney applies an end-to-end sustainable development framework with the InJourney Future Leader Programmes, which cover professional, functional, and leadership competencies throughout employees’ career cycles, from onboarding programmes to top leadership. This initiative serves as a strategic foundation in building superior human resources capable of competing globally.
One concrete step is realised through the strategic collaboration of GM Airport Academy with Incheon International Airport. This programme is designed to accelerate leadership transformation in the airport sector by equipping General Managers with a global perspective and encouraging a shift in operational mindset towards a CEO Mindset to provide the best service at all Indonesian airports, which are the face of the nation’s aviation and tourism ecosystem.
On the other hand, InJourney also implements Training of Trainers on a national scale through the Indonesian Hospitality Training programme. This programme targets all employees to internalise Indonesian-specific hospitality values. With this approach, more than 8,000 frontline staff are expected to deliver world-class service standards by 2025.
The commitment to improving human resource quality is strengthened through partnerships with leading global institutions. InJourney provides access to professional certification programmes up to higher education scholarships, including collaborations with international institutions such as Airport Council International, IMD Business School, INSEAD, National University of Singapore, and the world’s best companies in the aviation and tourism ecosystem.
As the pinnacle of the talent development architecture, InJourney has the InJourney Future Leaders Development Programme, which serves as an accelerator for future leadership in Indonesia’s tourism ecosystem. This programme combines world-class learning, individual development journeys, and global immersion experiences.
“As part of a structured and sustainable employee development strategy, we ensure that service standardisation is not just a training programme, but the foundation for forming competencies and work culture across the entire organisation. This approach ensures that every individual at InJourney continues to develop, remains relevant to international standards, and has a strong customer-oriented mindset in every role they perform,” Herdy added.
Through the Indonesian Hospitality Training, more than 10,000 employees have participated in intensive three-day training to internalise service excellence values and Indonesian hospitality as core competencies. This initiative is reinforced with a Digital Learning Campaign in collaboration with LinkedIn Learning, reaching more than 45,000 employees, opening access to global learning in a self-directed, adaptive, and sustainable manner.
This employee development is also designed to have a broad impact through InJourney’s TJSL Hospitality House programme, which extends knowledge transfer and service standards to communities around destinations.
Using the Train the Trainer (TTT) method, 17 Local HEROES have been trained to then equip more than 6,000 tourism actors and surrounding communities with basic and advanced hospitality competencies. This scheme creates continuity between strengthening internal company capacity and building a professional and inclusive tourism ecosystem.