883 Accidents Throughout 2025; Government Tightens Service Standards for Jabodetabek Toll Roads

JAKARTA — The toll road network in the Jabodetabek region currently stands as an indispensable artery of the national economy. However, with traffic volumes continuing to surge, a fundamental question arises: is the quality of service being maintained proportionately to the tolls being charged?

The Directorate General (Ditjen) of Road Development at the Ministry of Public Works (PU) has begun tightening oversight through the Minimum Service Standard (SPM) instrument, which now focuses not only on the physical condition of roads but also on the integration of safety technology.

The new regulatory framework is anchored in Government Regulation (PP) Number 23 of 2024 on Toll Roads, Presidential Regulation (Perpres) Number 38 of 2015 on Government Cooperation with Business Entities in Infrastructure Provision, Toll Road Concession Agreements (PPJT), Ministry of Public Works Regulation (Permen PU) Number 16 of 2014 on Minimum Service Standards for Toll Roads, Ministry of Public Works Circular Letter Number 7 of 2025 on Mechanisms for Reporting, Evaluation and Verification of Toll Road Service Standard Compliance, and the Circular from the Head of BPJT Number 01/SE/P/2017 dated 16 February 2017 on the Application of Self Assessment to Toll Road Business Entities.

“The five key areas are toll road condition, average travel speed, accessibility, mobility, as well as safety and rescue units,” said Dedy Gunawan, Director of Toll-Free Roads at the Public Works Ministry.

Jabodetabek currently operates more than 500 kilometres, specifically 533.84 kilometres of toll roads managed by various Toll Road Business Entities (BUJT). These range from giants like PT Jasa Marga (Persero) Tbk, which manages historic routes such as Jakarta-Tangerang (33 km) and Jagorawi (59 km), to newer segments of the JORR 2 toll network.

Compliance with SPM has become a mandatory requirement for toll road operators seeking to request periodic tariff adjustments. Gunawan stressed that any shortfall in service quality must be responded to promptly within strict timeframes to prevent service degradation.

One of the most critical points in the Directorate General of Road Development’s report is the acceleration of technology integration to reduce the number of accidents.