4.65 Million KAI Customers in Q1 2026 Utilise PSO Services, Affordable Transport Access Expands
Mornings at many stations always begin with similar stories. There are those heading to work to support their families, students travelling to school, and healthcare workers who must be present for 24-hour services. Amid this rhythm, trains become part of the journey that keeps everything moving.
During the first quarter of 2026, PT Kereta Api Indonesia (Persero) served 4,659,678 customers through rail services under the Public Service Obligation (PSO) scheme. This figure represents a 13.91% increase compared to the same period last year, when it was 4,090,500 customers. Behind these numbers, society’s journeys continue to flow, connecting homes to workplaces, campuses, and public service facilities.
KAI Vice President of Corporate Communication, Anne Purba, stated that this service provides space for the public to carry out their activities at affordable prices.
“Behind these figures, there are journeys of parents heading out earlier in the morning, students pursuing their dreams, and healthcare workers who keep moving at night. Trains become part of their journeys,” said Anne.
The PSO services managed by KAI cover long-distance and local journeys, with a total of 2,956,097 customers on Long-Distance PSO Trains and 1,703,581 on Local PSO Trains throughout the first quarter of 2026. This connectivity opens access between regions at costs that remain affordable, allowing more people to reach various activity centres.
This movement is even more pronounced in urban areas. KAI Commuter services recorded 101,382,889 customers, an 8.11% increase compared to the first quarter of 2025. Meanwhile, LRT Jabodebek served 7,754,946 customers, growing 22.10% from the same period the previous year. Society’s daily mobility continues to be maintained, from morning to night, following the rhythm of the city that never truly stops.
Journeys to airports are also becoming easier to access. In the first quarter of 2026, PSO services managed by KAI Bandara were utilised by 1,527,622 customers, a 10.14% increase from last year. Trips from Yogyakarta to YIA Airport and services in North Sumatra via the Srilelawangsa Train are part of the connectivity that increasingly expands public access.
Overall, more than 115.32 million customers enjoyed PSO-based services in the KAI Group during the first three months of this year. This figure reflects society’s continuously growing movement and the need for affordable transport.
Anne added that these PSO services are part of the government’s presence through the Directorate General of Railways (DJKA) of the Ministry of Transportation in ensuring the public maintains access to affordable transport.
“We express our thanks for the government’s trust. Through this support, more people can continue to move and carry out their activities at more affordable costs,” Anne continued.
For many people, these journeys are part of everyday life. From small steps in the morning to the trip home at night, trains are there to connect various ongoing activities. Every journey carries a story, about effort, hope, and responsibilities undertaken every day.
“KAI Group will ensure every service assignment is carried out with the principles of Good Corporate Governance (GCG), so that its benefits can be widely felt by the public. With service quality continuously maintained, trains will remain a reliable part of society’s journeys, day by day,” Anne concluded.