Mornings at many stations always begin with similar stories. There\nare those heading to work to support their families, students travelling\nto school, and healthcare workers who must be present for 24-hour\nservices. Amid this rhythm, trains become part of the journey that keeps\neverything moving.<\/p>\n
During the first quarter of 2026, PT Kereta Api Indonesia (Persero)\nserved 4,659,678 customers through rail services under the Public\nService Obligation (PSO) scheme. This figure represents a 13.91%\nincrease compared to the same period last year, when it was 4,090,500\ncustomers. Behind these numbers, society\u2019s journeys continue to flow,\nconnecting homes to workplaces, campuses, and public service\nfacilities.<\/p>\n
KAI Vice President of Corporate Communication, Anne Purba, stated\nthat this service provides space for the public to carry out their\nactivities at affordable prices.<\/p>\n
\u201cBehind these figures, there are journeys of parents heading out\nearlier in the morning, students pursuing their dreams, and healthcare\nworkers who keep moving at night. Trains become part of their journeys,\u201d\nsaid Anne.<\/p>\n
The PSO services managed by KAI cover long-distance and local\njourneys, with a total of 2,956,097 customers on Long-Distance PSO\nTrains and 1,703,581 on Local PSO Trains throughout the first quarter of\n2026. This connectivity opens access between regions at costs that\nremain affordable, allowing more people to reach various activity\ncentres.<\/p>\n
This movement is even more pronounced in urban areas. KAI Commuter\nservices recorded 101,382,889 customers, an 8.11% increase compared to\nthe first quarter of 2025. Meanwhile, LRT Jabodebek served 7,754,946\ncustomers, growing 22.10% from the same period the previous year.\nSociety\u2019s daily mobility continues to be maintained, from morning to\nnight, following the rhythm of the city that never truly stops.<\/p>\n
Journeys to airports are also becoming easier to access. In the first\nquarter of 2026, PSO services managed by KAI Bandara were utilised by\n1,527,622 customers, a 10.14% increase from last year. Trips from\nYogyakarta to YIA Airport and services in North Sumatra via the\nSrilelawangsa Train are part of the connectivity that increasingly\nexpands public access.<\/p>\n
Overall, more than 115.32 million customers enjoyed PSO-based\nservices in the KAI Group during the first three months of this year.\nThis figure reflects society\u2019s continuously growing movement and the\nneed for affordable transport.<\/p>\n
Anne added that these PSO services are part of the government\u2019s\npresence through the Directorate General of Railways (DJKA) of the\nMinistry of Transportation in ensuring the public maintains access to\naffordable transport.<\/p>\n
\u201cWe express our thanks for the government\u2019s trust. Through this\nsupport, more people can continue to move and carry out their activities\nat more affordable costs,\u201d Anne continued.<\/p>\n
For many people, these journeys are part of everyday life. From small\nsteps in the morning to the trip home at night, trains are there to\nconnect various ongoing activities. Every journey carries a story, about\neffort, hope, and responsibilities undertaken every day.<\/p>\n
\u201cKAI Group will ensure every service assignment is carried out with\nthe principles of Good Corporate Governance (GCG), so that its benefits\ncan be widely felt by the public. With service quality continuously\nmaintained, trains will remain a reliable part of society\u2019s journeys,\nday by day,\u201d Anne concluded.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/4-65-million-kai-customers-in-q1-2026-utilise-pso-services-affordable-transport-access-expands-1775991051", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }