Zero Down Time Strategy Becomes Fuso's Key Approach to Strengthening Services in 2026
Jakarta (ANTARA) - PT Krama Yudha Tiga Berlian Motors (KTB) continues to strengthen its Zero Down Time strategy to deliver the best service to all customers and prospective customers across Indonesia.
"Through this strategy, Fuso strives to ensure that every customer vehicle is always ready to operate and capable of supporting optimal business growth throughout Indonesia," said PT KTB Sales and Marketing Director Aji Jaya in a press release received in Jakarta on Friday.
Mitsubishi Fuso has observed that consumer sentiment regards after-sales service not merely as a supplementary need but as a core requirement in business operations.
By minimising wasted operational time (downtime), Mitsubishi Fuso is confident it can deliver a strong competitive advantage whilst cementing its position as the number one brand in commercial vehicle service efficiency.
"In 2026, we are preparing various new initiatives specifically designed to deliver maximum benefit to consumers," he said.
Fuso will also continually enhance its after-sales services to serve as a reliable partner for all customers whenever they need support.
These services are reflected in the introduction of 24-Hour Standby Workshop operations and Mobile Workshop Service, as well as the digitalisation of Runner Telematics and the MyFUSO app.
This commitment is also in line with Fuso's achievements over 55 years, during which the company has successfully held the position of number one market leader in commercial vehicles in Indonesia for 55 consecutive years.
Last year, Fuso noted that it achieved a market share of nearly 40 per cent, a figure that further demonstrates strengthening consumer trust.
The standout commercial vehicle is the Fuso Canter. This vehicle, which falls within the Light Duty Truck (LDT) segment, is the top choice among business consumers in Indonesia.
According to data released by the Association of Indonesian Automotive Industries (GAIKINDO), the vehicle remains in the top ten for the LDT segment with a market share reaching 55.1 per cent, up 2 per cent compared to the previous year.
"We do not merely sell vehicles; we ensure that every unit becomes a reliable business solution with the support of more effective and integrated after-sales services," said Aji Jaya.
"Through this strategy, Fuso strives to ensure that every customer vehicle is always ready to operate and capable of supporting optimal business growth throughout Indonesia," said PT KTB Sales and Marketing Director Aji Jaya in a press release received in Jakarta on Friday.
Mitsubishi Fuso has observed that consumer sentiment regards after-sales service not merely as a supplementary need but as a core requirement in business operations.
By minimising wasted operational time (downtime), Mitsubishi Fuso is confident it can deliver a strong competitive advantage whilst cementing its position as the number one brand in commercial vehicle service efficiency.
"In 2026, we are preparing various new initiatives specifically designed to deliver maximum benefit to consumers," he said.
Fuso will also continually enhance its after-sales services to serve as a reliable partner for all customers whenever they need support.
These services are reflected in the introduction of 24-Hour Standby Workshop operations and Mobile Workshop Service, as well as the digitalisation of Runner Telematics and the MyFUSO app.
This commitment is also in line with Fuso's achievements over 55 years, during which the company has successfully held the position of number one market leader in commercial vehicles in Indonesia for 55 consecutive years.
Last year, Fuso noted that it achieved a market share of nearly 40 per cent, a figure that further demonstrates strengthening consumer trust.
The standout commercial vehicle is the Fuso Canter. This vehicle, which falls within the Light Duty Truck (LDT) segment, is the top choice among business consumers in Indonesia.
According to data released by the Association of Indonesian Automotive Industries (GAIKINDO), the vehicle remains in the top ten for the LDT segment with a market share reaching 55.1 per cent, up 2 per cent compared to the previous year.
"We do not merely sell vehicles; we ensure that every unit becomes a reliable business solution with the support of more effective and integrated after-sales services," said Aji Jaya.