YLKI Hopes PP 27/2026 Will Not Burden Consumers
The Indonesian Consumers Foundation (YLKI) hopes Presidential Regulation No. 27 of 2026 on the Protection of the Digital Platform-Based Transport Ecosystem, particularly its provision limiting platform fees to 8 per cent, will not shift the burden on to consumers.
“YLKI believes this policy must be implemented on the basis of fairness, transparency and consumer protection,” Executive Secretary Rio Priambodo said in a statement in Jakarta on Saturday.
He said the government needed to ensure that rules on platform fees did not create new problems for people using online transport services.
“An upper limit on platform fees must be accompanied by effective supervision. A policy intended to organise the digital transport ecosystem must not create room for additional charges, fare rises or a decline in service quality that ultimately harms consumers,” he said.
YLKI warned that the maximum 8 per cent platform-fee cap should not become an excuse for app companies to seek new sources of profit by charging consumers extra or raising fares.
“The government needs to ensure that the policy does not result in higher service costs and make online transport less affordable,” Rio said.
YLKI also called for consumers to be meaningfully involved in drafting the implementing regulations on online transport fares.
Rio said fare rules should balance the interests of all parties, including business sustainability, service affordability and the public’s ability to access online transport.
He said YLKI had also asked the government to monitor implementation of the 8 per cent platform-fee cap to ensure it did not prompt app operators to reduce investment or lower service standards relating to consumer security, comfort and safety.
“Changes to business models or operational efficiencies must not be used as a reason to reduce service quality, weaken complaints systems or disregard user protection,” he said.
YLKI also urged all online transport platform providers to comply with Presidential Regulation No. 27 of 2026.
Compliance with regulations is a business obligation and a demonstration of good faith. It should be supported by effective oversight, transparent fee structures and consistent enforcement.
“YLKI calls on platform providers to be transparent about the components of fares. Consumers have a right to this information, which providers are obliged to supply. Cost transparency also gives the government a way to assess platforms’ compliance with regulations,” Rio said.