XLSmart Confirms Readiness for Biometric SIM Card Registration

Jakarta (ANTARA) - XLSmart has stated it is ready to implement SIM card registration using facial biometric recognition following a trial programme conducted well before the government’s full implementation deadline on 1 July 2026.

Reza Mirza, Group Head of Corporate Communications & Sustainability at XLSmart, explained that biometric SIM registration trials have been underway through both physical outlets and the operator’s digital channels since September 2025.

“The biometric registration pilot programme has been running since September 2025 through physical stores and digital channels, ensuring that the current system is operationally tested,” said Reza when contacted by ANTARA in Jakarta on Friday.

From a technological perspective, Reza explained that XLSmart’s facial recognition verification system utilises AI technology with liveness detection capabilities to ensure that the person performing the verification is a real human being. The system is directly connected to the Dukcapil (Civil Registry) database for real-time identity validation.

XLSmart provides various channels for customers to perform biometric registration, including physical stores spread across Indonesia, the official website, mobile applications, and XLSmart retail outlets.

He explained that the design of the biometric registration service was initially created to be inclusive and easily accessible. Customers in any region, including those outside major cities, can register independently using their own mobile phones without needing to visit a physical store.

“The registration process, which previously took 5–7 minutes, can now be completed in less than 1 minute, thereby reducing barriers for customers in areas that may have time or access constraints,” said Reza.

According to him, the company views this implementation as a long-term investment to build a more secure and sustainable telecommunications ecosystem, rather than merely a regulatory obligation.