XCMG Launches XCMG CONNECT Globally, Linking Customers, Heavy Equipment and Job Sites into a Digital Industrial Service Ecosystem

Xuzhou, China, (ANTARA/PRNewswire) - XCMG officially launched XCMG CONNECT globally during the Eighth XCMG International Customer Festival held in Xuzhou. From heavy equipment monitoring and artificial intelligence (AI)-based diagnostics to global service coordination, XCMG CONNECT supports smarter, faster and more connected equipment management for users worldwide. Designed with the XCMG ONE platform, Maia and HANYUN OS, XCMG CONNECT links heavy equipment, data, services and job site management into a digital service ecosystem through XCMG’s digital architecture referred to as ‘one body, two wings’. Maia, XCMG’s multilingual and collaborative AI agent, combines deep learning technology with engineering expertise to deliver equipment diagnostics, automatic fault detection and data-based operational optimisation. Through an AI-powered smart screen independently developed by XCMG, Maia enables natural interaction between humans and machines, much like an engineering expert always at the customer’s side. XCMG ONE is a mobile application specifically designed for international users. The app integrates key features of the Maia AI agent to drive digital transformation, shifting from conventional equipment management to AI-based intelligent services. Through XCMG ONE, customers can access various smart services throughout the equipment lifecycle, from monitoring, work order management, fault alerts and maintenance services to real-time industry information updates and global service coordination on a single device. As a unified global portal, XCMG ONE connects every customer, every machine and every job site across different parts of the world, from rotary drilling rigs and mining equipment to oil pipeline pump trucks. Thanks to XCMG ONE, the entire operational process can be accessed directly ‘in one hand’. Meanwhile, HANYUN OS serves as the intelligent foundation within the XCMG service ecosystem. The platform integrates 18 major construction scenarios into a smart digital matrix that connects equipment, job sites and management systems. Through this integration, data continuously evolves and is reused across various applications. As a result, efficiency improves through shorter work cycles, smoother operational flows and reduced idle time. The system also helps optimise operational costs by cutting fuel consumption, reducing equipment breakdown frequency and trimming on-site labour requirements. From a workplace safety perspective, HANYUN OS supports risk reduction through real-time warning systems and the implementation of more uniform operational procedures. XCMG Group and XCMG Machinery Chairman Yang Dongsheng said, ‘XCMG will continue to deepen the integration between AI technology and the heavy equipment industry. Through this integration, intelligent services can reach users in various parts of the world, realising smoother and more responsive global collaboration. Going forward, we want to continue working with customers and partners to build a smarter, more efficient and borderless industrial ecosystem, and create shared added value in the digital era.’