With Over 1,900 Service Points, Here's How Asabri Strengthens Oversight of Pension Salary Payments

PT Asabri (Persero) continues to strengthen its commitment to ensuring that pension salary payments to its participants are made on time, accurately, and without hindrance, one of which is carried out through the ‘Asabri Kendari Menyapa’ programme. This programme is part of the company’s efforts to maintain service quality while ensuring that participants’ rights are received safely, comfortably, with certainty, and in accordance with the provisions of Government Regulation Number 102 of 2015 as amended by Government Regulation Number 54 of 2020. The Head of the Asabri Kendari Branch Office, Ilhammuddin, emphasised that this activity is part of the company’s commitment to providing excellent service oriented towards participant satisfaction. ‘ASABRI is committed to ensuring that every pension participant receives their rights on time and without obstacles. Through this activity, we also strengthen synergy with all Payment Partner Institutions so that service quality is maintained and able to provide greater comfort for participants in receiving their benefits,’ said Ilhammuddin, quoted from his statement on Wednesday, 5 August 2026. This activity involves regular monthly monitoring of pension salary payments conducted through direct working visits to Payment Partner Institutions in Kendari City and its surroundings. During its implementation, Asabri conducted working visits to a number of payment partner institutions, including Bank Mantap KC Kendari, BSI KC Kendari, POS KCU Kendari, BTN KC Kendari, BRI KC Kendari, BNI KC Kendari, and SMBC KC Kendari. This monitoring includes an evaluation of the partners’ service readiness, ranging from service speed and data accuracy to the smoothness of the pension salary payment transaction process. This monitoring also serves as a preventive measure to identify potential obstacles early on so that service quality can be consistently maintained. The implementation of the programme reflects the company’s commitment to realising its vision as a trusted, professional social insurance manager that cares about the welfare of its participants. This effort is also part of a service transformation through strengthening synergy with partners, optimising business processes, and improving effective, accountable, and sustainable service quality.