WhatsApp Admits Mass Blocking Error, Begins Restoring User Chats

Jakarta, CNBC Indonesia – Meta has spoken out regarding a number of WhatsApp user accounts that could not be accessed, effectively blocked. According to the company, a system error occurred and it is restoring access for affected users.

Earlier, a number of WhatsApp users complained that their accounts could not be accessed. They reported the incident in several posts on social media.

The affected accounts were said to be under review. Affected users also shared screenshots showing their accounts were under review.

In the notification received by users, WhatsApp said account activity and device information were being checked to ensure compliance with the platform’s terms of service. The company promised the review results would be communicated within 24 hours.

Meta itself did not elaborate on the cause of the problem, including the reason why certain accounts had to be reviewed. There was also no explanation of which regions’ users were affected by the system error.

The company acknowledged the issue of inaccessible accounts and is working to resolve it. Action has also been taken to restore the affected accounts.

“We always work to anticipate attempts to abuse our services and block accounts to help keep other users safe,” said a Meta spokesperson, quoted by TechCrunch on Wednesday (5/8/2026).

“Sometimes we make mistakes and try to correct them as quickly as possible so people can get back to chatting. We have taken action to restore the affected accounts,” the spokesperson added.