What Companies Need to Know Before Adopting AI

Jakarta, CNBC Indonesia — HashMicro Vice-President of Communications Syifa Fadiyah outlined what companies need to know before adopting artificial intelligence (AI), particularly Agentic AI.

Agentic AI is an autonomous artificial intelligence system designed to plan, make decisions and carry out tasks independently to achieve specific objectives, without needing step-by-step direction from a human at all times.

“Companies need to understand how their business has performed so far and what kind of problems they want to solve. They should not start with AI,” she said at the Road to CNBC Indonesia Awards 2026 ‘Best AI Ecosystem’ event on Friday (30 October 2026).

Syifa added that companies should not begin by issuing prompts or commands to use AI straight away. Instead, they should first identify the problem or use case.

“Define the problem and the goal you want to achieve when an AI agent works alongside your team,” Syifa said.

Companies should then establish benchmarks for the intended results. Human oversight is needed to monitor the work being carried out by AI and assess how it is performing.

“Can the AI understand your real business scenarios and ensure that no boundaries are crossed?” she added.

The next step is to adopt AI gradually, starting with well-defined, low-risk tasks.

“Then gradually expand its responsibilities, supported by evidence that the AI agent can carry out the new responsibilities assigned to it,” Syifa concluded.