West Java Peak Network Payload Forecast to Rise by 15.7% During Eid al-Fitr
During Ramadan and Eid al-Fitr (RAFI) 2026, Telkomsel reaffirmed its ‘Melayani Sepenuh Hati’ commitment so that customers in West Java (Jabar) and surrounding areas can observe Ramadan wholeheartedly. Customers will be reassured by 24/7 customer service, and will have a more memorable experience with a range of special RAFI offers from Telkomsel, as well as safer connectivity with Telkomsel’s leading and widest coverage at every important moment of worship, family gathering, and travel during Mudik.
Telkomsel projects that the peak payload in the Jabar region will reach around 5.52 PB, an increase of about 15.7% compared to normal days this RAFI period, as customers’ digital activities span categories (video streaming, communications, games, online shopping and social media). The highest growth in customers is predicted in the city of Kuningan at 64%.
General Manager Region Network Operations and Productivity Jabar Telkomsel, Danny Agus Triawan, explained Telkomsel wants customers to feel calm because the network is strong and reliable. With network strengthening and the latest technology, Telkomsel stands ready to maintain connectivity quality so customers are comfortable using digital services. From worship, to communicating with family, to enjoying entertainment and staying productive anytime and anywhere during Ramadan through Idulfitri.
“To ensure the network remains safe in the face of traffic surges, we have optimised the network at 45 priority points (Points of Interest/POI) across categories (special/crowded areas, transport, mudik routes, residential areas, and places of worship).”
Then Dany Telkomsel also implemented Autonomous Network based on AI for end-to-end 24/7 monitoring (early detection, diagnostics, and automatic repair), 11 Network Readiness Posts to safeguard service quality. Also deploying 3 COMBAT units (Compact Mobile BTS) at locations with high potential density, to ensure capacity and signal quality remains prima. Drive tests covering more than 504 km (including more than 330 km on tol roads) to ensure coverage and the quality of voice and data services remains safe and adequate.
“Ensuring that customer connections and family stay stable, whether at home or away, is also part of Telkomsel’s commitment to serve wholeheartedly so that every Telkomsel customer can observe Ramadan wholeheartedly,” he concluded.
According to Dany, during Ramadan and Idulfitri, various digital experiences of customers are supported by Telkomsel’s leading network performance which has officially been recognised for having the highest internet speeds and consistent quality. The Opensignal Mobile Network Experience Report December 2025 edition officially places Telkomsel as the leader in 11 of 16 network metrics, including 5G Video Experience, 5G Games Experience, 5G Download Speed, 5G Upload Speed, 5G Coverage Experience, and 5G Availability in Indonesia.
Meanwhile, General Manager Mobile Consumer Business Region Jabar Telkomsel, Anandoz Bangsawan, stated that this Ramadan, the company truly wants to be by the side of customers in Jabar and surrounding areas, accompanying every step wholeheartedly with services ready to help at any time, offering a range of special offers and ensuring the network remains reliable. All this is done so customers can observe worship more calmly, connect without hindrance, and feel the warmth of meaningful connections.
“To ensure easy access to assistance and services, Telkomsel operates four Telkomsel Siaga posts (one flagship post and three regular posts) during 11-28 March 2026. Customers can activate and top up various Telkomsel products, access SIM/eSIM migration services, obtain MyTelkomsel service assistance, and exchange Telkomsel POIN,” he explained.
TELKOMSEL SIAGA POSTS
Anandoz added, to complete the range of customer service points, available through the MyTelkomsel app, website www.telkomsel.com, social media @telkomsel, Call Center 188, hundreds of GraPARI Siaga, and tens of thousands of Siaga Outlet partners nationwide. Digital channels are also strengthened through RAFI Digital on TikTok, AI Travel Assistant in MyTelkomsel as a mudik guide, and SISCAMLING (AI-based anti-scam protection) for safe communications.
SPECIAL OFFERS
[Ramadan Package Details] To make Ramadan more memorable for customers, Telkomsel has prepared special package options for SIMPATI customers (Seru Sahur, Seru Ngabuburit, Seru Mudik, Seru Nonton, Surprise Deal), for Halo customers (Halo Meaningful Deals, RoaMAX Umroh), and for by.U customers (Package SOTR – Sahur On The Road, Gas Pushrank Pack, Ucoin Ramadan),” he added.
For home connectivity, Anandoz noted there are IndiHome promos (Promo Installation Fee, Promo Higher Speed), Orbit packages (Orbit Ramadan Promo, Sahur & Ngabuburit), and EZnet offers (Promo Installation Fee). Customers can also assist those in need to mudik by donating Telkomsel Poin through the Mudik Hepi loyalty program.
General Manager Household Consumer Business Region Jabar Telkomsel, Putro Dewanto, said, Serving wholeheartedly is not just a campaign, but Telkomsel wants to accompany customers to enjoy Ramadan and Idulfitri with meaningful digital experiences.
“Whatever the needs—from sahur and ngabuburit, to gathering with family, sharing goodness, mudik, and celebrating the day of victory—Telkomsel is ready to be there. All of this is part of our commitment to continue delivering value through connectivity, services, and the best solutions,” he concluded.