Website helps expats get the inside track

Website helps expats get the inside track

By David White

JAKARTA (JP): Information is one of the most valuable aids
when you move to a new place, especially a foreign country. But
finding the needed information is not always easy, and one can
get frustrated trying to no avail to get it.

That information is now at your fingertips, thanks to three
volunteer-oriented women who recently set up the website Living
in Indonesia: A Site for Expats (www.expat.id.co).

This is a comprehensive and interactive guide for foreigners
planning to live, or already living, in Indonesia. The site is
the brainchild of Lisa Kumaradjaja, an American who, after
arriving in Jakarta in January this year, found herself in a
situation that confronts many newcomers -- she didn't know where
to turn to get basic information on her new hometown.

In time, she made a few friends who showed her the ropes. She
realized every new arrival has to go through the same thing, and
started thinking of ways she could help other newcomers
assimilate more quickly into the Jakarta lifestyle.

"It's hard to get information here," says Lisa, "and I
thought, 'Wouldn't it be nice if you could get all the
information you needed before you arrived? Wouldn't that make the
transition much easier?'"

The answer came in the form of an Australian and New Zealand
Association (ANZA) newsletter, where she came across an article
by David Yeo who was in the process of launching an expatriate-
based job site. The two started talking, and decided to work on
the website together.

As Lisa has been in the information technology field for many
years, starting the webpage was a natural progression. Soon after
they began working on the site, David was transferred out of the
country, leaving the project in Lisa's lap.

She enlisted the aid of two friends, fellow American Danielle
Surkatty, a book editor and management consultant, and Canadian
Gene Sugandy, an accomplished graphic designer. All three women
are married to Indonesians, and combined have lived in Indonesia
for over 22 years.

"We have just the right components for doing this project,"
says Lisa. "I think that is why we've been able to put together a
polished and professional website."

Indeed, after only four months of existence, the site has
already garnered two awards for excellence in webpage design and
content. The first recognition came in the form of a Culture
Choice Award (http://www.worldculture.com), and the second was
the coveted GAR Award (http://web-linker.com) out of Italy, a
site that specializes in international culture.

Living in Indonesia: A Site for Expats provides a central
meeting ground for acquiring and sharing information with other
expatriates who have gone through, or are going through, a
similar adjustment period.

The concept of expatriates helping expatriates to grasp the
intricacies of life in Jakarta is not new. Up to now, however,
there had not been a central location that newcomers could access
to obtain data relevant to their unique situation. The
information available on www.expat.co.id provides advice on
everyday concerns, a listing of community events, suggestions on
how to deal with the frustrations of adjusting to a new life in
Indonesia, plus a whole lot more.

"Our site is interactive," says Lisa. "We provide information,
but we can also answer questions. We understand the other side.
We're foreigners, so we've gone through the foreign experience,
and we've gone through the transition already."

"We try to point people to organizations that can help them,"
says Danielle. "And, we can often get answers to questions that
even we may not know the answers to through our many
connections."

All work done on the site is on a volunteer basis. The Expat
Website Association, namely the three founding members, doesn't
plan for the site to become commercial. "We see it more as a
community service," says Danielle. "We haven't put a money-making
link into it at all."

Indonet is currently the sole sponsor of the site. Under the
watchful eye of Indonet's owner, Sanjaya, the Internet service
provider has offered the group free space on its server,
technical assistance and positive reinforcement.

The site has generated a lot of interest, both locally and
worldwide.

"We were surprised at the excitement the site generated," says
Lisa.

When officially opened in September this year, the site was
experiencing 100 hits -- the number of times the site is accessed
-- per day. That number has tapered off to around 50 a day, but
that figure is expected to grow as the site adds new and updated
information.

Browsing through the Guest Book, one will find visitors from
around the globe of Canada, the U.S., Australia, Singapore, the
Netherlands, France, Korea, Chile and Moscow, to name just a few.

First to access the site was a young couple from Melbourne,
Australia, which surprised the founders as the site had yet to be
placed on any search engines. The couple has since moved to
Jakarta and is avid supporters of the webpage.

On their most recent entry in the guest book, the couple
writes, "Well, we finally got here! I well remember sitting in my
darkened living room in cold, cold Melbourne peering at this
internet site and trying very hard to imagine what it might be
like living here. My fantasies were well fueled and shaped by
this amazing site. And now we're here! Great job and thank
you."

Clive Gardiner, a consultant for BMG Music, who moved from
Hong Kong to Jakarta earlier this year, said the site was useful.

"The hardest thing when you move to a new place is finding
information," he said. "It's hard in Indonesia to find the
information you need, and the site was quite useful in
establishing contacts. The site gave me a very valuable head
start."

One of the most exciting aspects of the webpage is that it is
completely free for Internet users, and for those organizations
listed on the site. As the site is always being added to and
amended, new societies, groups and services that come into being
will have instant access to the free listing. To register a
group, or for further information, email the site's Webmaster at
webmaster@expat.or.id.

As the Internet continues to gain popularity across the globe,
more and more people are using the web as their primary source of
information. Indonesia is following the trend and already has
established a few quality servers. Just as the net grows, so does
the city of Jakarta. Hand in hand with this progress is the
dynamic team of three women and a computer.