Visa Mandiri terrorizes

Visa Mandiri terrorizes

From Kompas

This past month, we have been greatly disturbed by telephone calls from Visa Mandiri debt collectors although we have explained to them time and again that the person they are looking for no longer stays with us. This person, without our knowledge, used our address when applying for a Visa Mandiri card. Unfortunately, the callers have always responded rudely to our explanation and even used rude words when our children have answered the phone. In fact, we have also given them this person's cellular phone number.

Our question is why we must be responsible for this Visa Mandiri claim? Why didn't Bank Mandiri do a proper credit analysis of this person in the first place when he applied for the card? Obviously, he does not have a residential identity card if he is using our home address. Besides, we have never made a letter certifying that he lives in our house. So, why have we become the victims?

Please, Bank Mandiri, your attention is sorely needed.

YUNI BUDIASTUTI

Jakarta