Video: To Prevent Indonesians from Seeking Treatment Abroad, Hospitals Improve Hospitality

Jakarta, CNBC Indonesia - The Indonesian government, through the Ministry of Health, continues to improve hospital facilities and services while strengthening the national health system’s independence through the utilisation of health technology. The Surabaya Ministry of Health Hospital is one of the Type A hospitals tasked as the Super Hub Referral for Eastern Indonesia, particularly for cancer, heart, and brain (KJOT) services, which was inaugurated in 2024. Director of Surabaya Ministry of Health Hospital, Martha Muliana Lumogom Siahaan, stated that the hospital is supported by medical personnel, experienced specialist doctors, and advanced technology to support flagship services in Thoracic, Cardiac, and Vascular Surgery (BTKV) up to minimally invasive neurosurgery services as well as the first PET/CT Scan service in East Java. Nevertheless, improvements in marketing and enhancements to service quality or hospitality are still needed to provide confidence to patients. What are the flagship services of Surabaya Ministry of Health Hospital? For more details, watch the review by Serliana Salsabila with Director of Surabaya Ministry of Health Hospital, Martha Muliana Lumogom Siahaan, on Profit, CNBC Indonesia (Thursday, 30/04/2026).