Video: Enhancing Healthcare Services, BPJS Kesehatan Utilises AI

Jakarta, CNBC Indonesia - The advancement of digitalisation technology in the Artificial Intelligence (AI) era is being utilised by BPJS Kesehatan to enhance data-based services for the public.

The Director of Information Technology at BPJS Kesehatan, Setiaji, stated that BPJS Kesehatan manages a vast amount of health data, with 280 million participants and a data retention rate of 2 million per day. Therefore, BPJS Kesehatan ensures proper and secure data management while leveraging big data to improve healthcare services in Indonesia.

There are several challenges in managing big health data with 280 million participants and 27,000 integrated healthcare facilities, necessitating assurances of data security, fraud prevention, and data continuity. Additionally, data standards and quality must remain high.

What is the management of health data at BPJS Kesehatan like? For more details, watch the dialogue between Mercy Widjaja and the Director of Information Technology at BPJS Kesehatan, Setiaji, in Profit, CNBC Indonesia (Monday, 13/04/2026).