Video: Bank Jago Expands Digital Innovation for Customers

CNBC Indonesia presented the Digital Banking Forum 2026 with the theme “Building the Future Digital Banking Ecosystem” as a forum bringing together regulators, industry players, and brands to discuss the potential, challenges, and future direction of digital banking in Indonesia.

Director of PT Bank Jago Tbk (ARTO), Nicholas Tan, at the Digital Banking Forum 2026 outlined Bank Jago’s strategy in developing banking services to become increasingly relevant to customer needs. The Bank Jago superapp is being developed as a comprehensive digital bank platform to support customer transactions and make transactions increasingly seamless.

Bank Jago collaborates within the GoPay ecosystem, which customers can utilise to carry out a very wide range of transactions without needing to worry about transaction barriers. Bank Jago also utilises data and artificial intelligence (AI) in understanding customer behaviour, implemented across three areas, so that it can provide services relevant to customer needs.

So what does the banking transaction development strategy look like for providing a good transaction experience for customers? Watch the full dialogue between Shania Alatas and Director of PT Bank Jago Tbk (ARTO), Nicholas Tan, at the Digital Banking Forum 2026, CNBC Indonesia (Thursday, 13/08/2026).