Video: Bank Aladin CEO Reveals the 'Kitchen' of Digital Banks — On 'Burning Cash'

The development of banking digitalisation is aimed at meeting customer needs safely and relevantly, requiring investment in technology infrastructure, digital talent, and strengthening the customer ecosystem amid intense business competition, according to Koko Rachmadi, President Director of PT Bank Aladin Syariah Tbk (BANK). However, digital banks are required to maintain business continuity, existence, and profitability. Bank Aladin positions itself as a bank for the ‘common person’, with 3.8 million customers and transactions reaching 20 million, building its ecosystem by utilising the Alfamart network. Meanwhile, Allo Bank’s Digital Director, Sajal Bhatnagar, stated that Allo Bank focuses on the ‘new economy’ segment, striving to continuously evolve to meet the ever-changing needs of its customers.