Video: As Customer Needs Evolve, Bank Aladin Delivers Relevant Solutions

The digital transformation of the sharia banking industry continues in order to provide financial solutions that are relevant to the needs of the public, according to Koko Rachmadi, President Director of PT Bank Aladin Syariah Tbk, at the Digital Banking Forum 2026. Customer needs are constantly evolving alongside lifestyle changes and the adoption of digital technology. This creates an opportunity for banks to offer solutions for customers to access financial and banking services, from transfers, phone credit top-ups, and shopping to monthly bill payments, all while remaining safe and comfortable. In developing its digital services, Bank Aladin also utilises artificial intelligence (AI) technology to provide fast service while strengthening cybersecurity to prevent data and financial losses.