Video: A Look at CIMB Niaga's Digital Services Making Customer Transactions Easier

Jakarta, CNBC Indonesia - The rapid development of digital technology transformation has changed the transaction behaviour of banking customers, according to CIMB Niaga’s Head of Transaction Banking, Joni Hermanto. Joni Hermanto noted that the Covid-19 pandemic was one of the drivers shifting banking transaction patterns from branch offices to digital transactions. Additionally, cross-border transactions are encouraging customers to conduct online transactions to obtain faster yet secure services. Similarly, Small and Medium Enterprises (SMEs) customers increasingly require easier and cheaper transactions, whilst corporate customers focus more on transaction platforms equipped with tiered controls and integrated with company systems.