Trust Becomes Key Asset for Digital Financing Industry

The digital financing industry in Indonesia continues to grow alongside increasing public financial literacy and awareness. As the sector becomes more dynamic, trust has emerged as the most critical foundation for sustainable business growth, with consumers now prioritising transparency, security, and responsible service over mere ease and speed of access.

PT Indodana Multi Finance, through its Indodana PayLater service, believes that consistently delivering transparent and customer-oriented financing solutions is key to maintaining public confidence. The company continues to strengthen its governance, risk management, and service quality as part of its long-term strategy.

This approach has yielded recognition, with Indodana Finance recently receiving the “The Excellent Performance Multifinance Company Asset Class Rp2.5 Trillion < Rp5 Trillion” award at the 22nd Infobank Multifinance Award 2026. The award was presented during the Mid-Year Economic Outlook 2026 event.

Iwan Dewanto, Director of PT Indodana Multi Finance, stated that customer trust is the company’s most valuable asset amid the rapid evolution of the digital financing industry. “In an increasingly dynamic industry, we believe that customer trust is the most valuable asset. Therefore, we continue to strive to provide easy, transparent, and responsible financing access. This award acknowledges our efforts, from strengthening risk management and optimising technology-based operations to enhancing customer service quality. For us, this achievement is not only a source of pride but also a mandate to continue maintaining the trust of customers, business partners, and all stakeholders,” he said in a press release received on Friday (3/7).

Looking ahead, Indodana Finance stated its commitment to further strengthening its digital ecosystem to deliver innovative financing solutions that remain relevant to the needs of the public.