Trouble at Columbia

Trouble at Columbia

From Republika

The VCD player I bought at Columbia Cilandak (Cahaya) on Jl.
KKO, South Jakarta, in March 2000 broke down early in May. It was
still under warranty so I went to the shop to file my claim.
Columbia's service turned out to be disappointing and
unprofessional.

When my wife collected the VCD a shop attendant told her it
had been repaired. But when it was switched on at home, it was as
defective as before. Upon inspection I discovered that the seal
on the back of the VCD player was intact. This means Columbia had
not done any repairs.

So, Columbia led me up the garden path. I went back to the
shop to have the VCD repaired again. This attempt has so far not
yielded any results. The VCD is still unusable, and the employees
at Columbia give complicated explanations and tend to shrug off
responsibility.

With this letter, I would like to ask Columbia the following
questions: Is the procedure for a guaranty claim this difficult?
Or is Columbia only able to sell its goods without offering any
after-sales service?

People should take caution in purchasing electronic goods at
Columbia Cilandak. I am sure that I am not the only victim.

HARDI SOFYAN

Jakarta