Treasury Connect: Towards an Era of Borderless Service

In the continuously developing era of digital transformation, the Directorate General of Treasury (DJPb) at the Ministry of Finance is committed to delivering more efficient, rapid, and easily accessible services to all work units (satker) across Indonesia. One concrete step in realising this commitment is the development and full implementation of the Treasury Connect service. Treasury Connect was initiated from a directive by the Director General of Treasury, who pushed for work units to be able to make payments anywhere across the entire territory of Indonesia. This initiative is not merely a technical innovation but a strategic response to the genuine challenges faced by thousands of satker throughout Indonesia that have been hindered by geographical limitations in accessing consultation and assistance services from State Treasury Service Offices (KPPN). Good state financial management requires a treasury system that is responsive, transparent, and capable of serving all work units without being constrained by administrative borders. Previously, consultation and assistance services from a KPPN could only be accessed by partner satker within that specific KPPN’s jurisdiction. This condition created a significant service gap, especially for satker located far from their partner KPPN. Recognising this situation, the Director General of Treasury issued a directive to conduct a study and analysis on the possibility of work units making payments anywhere in Indonesia. This directive became the foundation for the Treasury Connect concept as a quick win and a concrete follow-up to the plan for borderless State Budget (APBN) disbursement. The development of Treasury Connect has not been without obstacles. At least four main challenges had to be systematically overcome: the need for various regulatory adjustments and legal frameworks; the requirement for business process alignment of budget disbursement involving cross-echelon I units, particularly with the Directorate General of Budget; remaining provisions related to payment location and partner KPPN in terms of state financial accountability and reporting; and the broad impact on the organisational structure of DJPb’s vertical agencies, which must be managed carefully. Facing this complexity, the DJPb chose a phased and measured approach. Treasury Connect was designed not as a revolutionary solution that immediately changes the entire system, but as an initial step focusing on the most feasible aspect for immediate implementation: consultation and assistance services to satker. Treasury Connect is directed to achieve several interrelated strategic objectives. First, expanding the coverage of consultation and assistance services so they are no longer limited to partner KPPNs. Second, improving the quality of DJPb services through measurable and well-documented service standards. Third, supporting the digital transformation of DJPb services and the comprehensive modernisation of the treasury system. Furthermore, Treasury Connect is also designed to align with DJPb’s Shared Services Front Office concept, where all KPPNs can provide services to satker outside their partner work areas. This is an important step towards DJPb’s vision as a treasury institution that serves without geographical boundaries. Treasury Connect presents three main service pillars integrated into a single digital ecosystem through the MyIntress Application. These pillars include service scheduling, service execution, and service documentation. Work units can schedule services independently via the MyIntress Application. Scheduling can be done no earlier than five working days before the service date and no later than 3 p.m. on the day of the service itself. This provision provides sufficient flexibility to the satker while ensuring the KPPN has adequate time to prepare. Upon arrival at a non-partner KPPN, the satker officer conveys a booking code to the Customer Service Officer (CSO). The service can only be carried out after the identity and satker data verification process is completed. During the consultation process, the CSO officer can perform a more in-depth analysis of the relevant satker’s budget execution data if required. One of Treasury Connect’s advantages over conventional services is its systematic and automatic documentation aspect. The system automatically creates a ticket in the HAI CSO module when the service takes place. Satker officers can review a summary of the consultation and assistance session via a transcript stored on the ticket. Additionally, satker officers can provide feedback through the HAI CSO module in the MyIntress Application, allowing service quality to be continuously monitored and improved. The development of Treasury Connect has been carried out in a structured manner through well-planned stages since September 2025. The process began with the formation of a Treasury Connect Development Team, followed by mapping services accessible to all stakeholders at every KPPN, as well as mapping affected applications. This was followed by the preparation of service documents, system/application development, and User Acceptance Testing. Treasury Connect implementation is designed across three progressively expanding stages.