Traffic Corps Chief Asserts No More Transactional Samsat Services

Semarang, VIVA – The Head of the National Police Traffic Corps (Kakorlantas) Inspector General Agus Suryonugroho directly opened the 2026 National Samsat Development Coordination Meeting at the Padma Hotel in Semarang, Central Java, on Wednesday, 22 April 2026.

Kakorlantas stated that synergy and collaboration among the three pillars— the National Police, the Ministry of Home Affairs (Kemendagri), and Jasa Raharja— must continue to be strengthened. The coordination that has been running so far is deemed necessary to be reinforced in order to produce more optimal impacts for the public.

“We prioritise perception in accordance with the instructions of the Chief of Police that serving the public must be done sincerely. Therefore, we must address how the development of Samsat, especially increasing attention to the public in matters such as tax payments and others,” said Agus.

In addition, developments in the digital era demand that all parties be more adaptive and responsive. Digital transformation is seen as a strategic step in addressing contemporary challenges while providing protection and service convenience to the public.

“Digital transformation is an inevitability. It is time for us to serve the public digitally. But it must also be parallel with how we can develop human resources and operate it well,” he stated.

Agus affirmed his support for all efforts to improve public services through digitalisation. This coordination meeting is expected to produce concrete steps that can be immediately implemented in the field.

“All these efforts aim to provide the best services to the public and support the nation’s progress,” he said.

Nevertheless, he acknowledged that there are still public perceptions regarding services that are deemed not fully adaptive, less responsive, and inconsistent in some regions.

This becomes a serious concern that must be immediately addressed through comprehensive evaluations and continuous improvement in service quality.

“We must not turn a blind eye. There is still the notion that our services are not optimal. This must be addressed with real work, with changes that are directly felt by the public,” he stated.

Agus also emphasised a strong commitment to eradicating all forms of transactional practices in public services. All ranks are urged to uphold integrity, professionalism, and provide clean services oriented towards the public’s interests.