Tourists Affected by Bromo Closure Can Request Refunds
The Ministry of Tourism has said that tourists who purchased online tickets for visits to the Mount Bromo area between 9 and 15 August 2026 can apply for a refund or reschedule their visit due to the temporary closure of tourist access following a fire.
“Rescheduling requests will be exempt from schedule change fees and will be valid until 31 December 2026,” the Ministry of Tourism said in an official statement confirmed in Jakarta on Monday.
Citing data from the Bromo Tengger Semeru National Park Agency, a total of 3,062 visitors had purchased online tickets during that period, comprising 2,671 domestic tourists and 391 foreign tourists.
The ministry said that based on information and coordination with the Indonesian Hotel and Restaurant Association (PHRI), there is currently no specific mechanism for hotel refunds and rescheduling.
Hotel refund and rescheduling processes still follow normal mechanisms. Tourists who choose a refund can receive a full refund through direct transfer to a bank account or e-wallet.
The deadline for filling out the form is set for 31 August 2026, while the refund process takes between three and 14 working days.
For further information, tourists can check the official Instagram account of the Bromo Tengger Semeru National Park Agency (@bbtnbromotenggersemeru) or contact customer support at 085117788005 and 085158891328.
The Ministry of Tourism also said it continues to monitor the development of the fire in the Bromo Tengger Semeru National Park area and is coordinating with ministries, agencies, regional governments, and area managers regarding its handling.
The Ministry of Tourism supports the decision to temporarily close tourist access to Mount Bromo until conditions are declared safe by the relevant authorities.
The ministry urged tourists not to force travel to the closed area and to follow official information from the Bromo Tengger Semeru National Park Agency and regional governments.
“For now, our focus is to ensure that the fire handling process can run optimally and that the area is truly safe before tourism activities are reopened,” the Ministry of Tourism said.