Toll road users urged to ensure sufficient e-Toll balance to avoid queues at toll gates

Jakarta (ANTARA) - PT Jasa Marga is urging users of toll roads to ensure that the balance on their electronic money (e-Toll) cards is sufficient for their journeys. “With insufficient e-Toll balances leading to high top-up activity at toll gates, this will result in significant delays and queues at the toll gates,” said Jasa Marga President Director Rivan A. Purwantono in an official statement confirmed on Tuesday. This is because, based on an evaluation from H-10 to H+1 of the Idulfitri 1447H/2026 holiday, or the period from 11 to 22 March 2026, there were 21,000 vehicles with insufficient e-Toll balances at the Kalikangkung Toll Gate on the Batang-Semarang Toll Road, which required top-ups at the gate. Rivan stated that this number represents 4.9 percent of the total 442,000 vehicles that transacted at the Kalikangkung Toll Gate during the same period. Jasa Marga is advising road users to anticipate the return journey by ensuring sufficient e-Toll balances before entering the toll road to avoid vehicle queues and maintain smooth traffic flow. To anticipate a similar situation potentially recurring during the return flow, especially at the Cikampek Utama Toll Gate, “Prepare sufficient e-Toll balances for road users on continuous journeys, particularly from the Trans Java direction towards Jakarta,” said Rivan. For journeys from Semarang to Jakarta, Group I vehicle users are advised to prepare a minimum e-Toll balance of Rp500,000. Meanwhile, for users travelling from Surabaya to Jakarta, a minimum balance of Rp1,000,000 is recommended. If top-up processes occur at the toll gate for thousands of vehicles passing through the Cikampek Utama Toll Gate, it will certainly disadvantage road users, as travel time will be wasted just waiting for the top-up process. Therefore, Jasa Marga is once again requesting cooperation from road users to regularly check their e-Toll balances for smooth return journeys. Rivan also reminded road users, particularly those travelling on the Trans Java Toll Road with a closed transaction system (distance-based tariffs), that the e-Toll card used for tap in must be the same as the one used for tap out. Thus, road users cannot use another person’s card if the balance is insufficient. “For ease of transactions, road users can top up e-Toll balances through various channels, including the Travoy Application, mobile banking services from the issuing bank, retail outlets or minimarkets, or top-up facilities at rest areas,” he explained.