Toll road queues

Toll road queues

From Media Indonesia

Although I am not a frequent commuter from Bekasi, I have had several unpleasant experiences on the Cawang-Cikampek toll road. They usually happens at the Bekasi Barat exit, or, on the Cawang toll road when it is very busy and additional services would be welcome.

We automatically join the endless line before us on approaching the toll exit. Excessively long lines that are not straight usually develop, This confuses commuters as there are several gates open but because of the chaos, we cannot be certain that we are in the right line to any particular toll gate. This happens often because undisciplined drivers regularly slip into the wrong line.

I believe that toll road users are entitled to a good service, especially during very busy hours. Do we not contribute to the development and maintenance of the toll road? Daily commuters especially deserve excellent service. Special attention should be paid by the management to the toll road during peak hours; they should disentangle disorderly lines. Undisciplined drivers, insensitive to other toll-road users, should be punished.

RAHARDJO

Jakarta