To Enhance Services, BTN Inaugurates Dago Ecopark and Three Branch Offices

PT Bank Tabungan Negara (Persero) Tbk (BTN) has inaugurated BTN Ecopark Dago and three new branch offices. This step is taken to strengthen the business foundation through the development of integrated physical assets alongside improvements in human resource quality and services.

BTN’s President Director Nixon LP Napitupulu affirmed that this initiative represents the company’s commitment to building internal capabilities while enhancing customer experience.

Nixon explained that BTN Ecopark Dago is designed as an integrated learning centre for all employees. The facility embraces a modern, collaborative, and environmentally friendly concept through a green building approach. It is hoped that this will produce superior and adaptable human resources ready to meet future banking industry challenges.

“This is a strategic investment to strengthen the quality of BTNers while driving service excellence,” Nixon stated in a written release on Sunday (12/4/2026).

In addition, BTN has also inaugurated three new branch offices: the Kelapa Gading Square Branch, Jakarta Kebon Jeruk Branch, and Pondok Indah Branch. All three feature a modern branch concept through a digital branch and smart building approach.

With this concept, services to customers are expected to become faster, more efficient, and oriented towards customer needs. The presence of these new branch offices also expands BTN’s service network in strategic areas.

Nixon emphasised that BTN’s future business growth will be determined by two main factors: the quality of human resources and the quality of services. Therefore, strengthening these two aspects is the company’s primary focus.

“With superior human resources and increasingly better services, we are optimistic about driving long-term business growth,” he concluded.