TNT Indonesia :

TNT Indonesia :
JP/22/U10
"Nobody does logistics and express delivery better..."

TNT Indonesia has grown rapidly to become the most reliable
provider of express and logistics services in the country thanks
to the company's relentless efforts and strong commitment to meet
every single need of its customers.

This might explain why TNT's customers in Indonesia continue
to increase from year to year. In 2002, for instance, TNT
Indonesia saw a 15 percent growth in express and 53 percent in
logistics.

Currently, it controls around 22 percent of the express market
and 30 percent for the logistics market in Indonesia, and if the
two are combined, TNT Indonesia is decidedly the leading express
and logistics provider in Indonesia.

TNT is a global provider of express, logistics and mail
services. It is a subsidiary of the TNT Post Group N.V. (TPG),
headquartered in Amsterdam, the Netherlands. TNT Indonesia was
established in 1979 and is represented by PT Skypak
International. In 1995 TNT opened a logistics division under the
name PT. TNT LOGISTICS INDONESIA

TNT's express and logistics division possesses superiority in
services unmatched by other companies offering similar services.
Globally, TNT Worldwide maintains its long established trademark
as the fastest and most reliable express and logistics company,
which has been made possible by TNT's infrastructure in over 200
countries, networks of over 800 hubs and depots serviced by over
17,000 vehicles and 60 aircraft. Currently, TNT Indonesia has
more than 18 branch offices, nine agents in the express division,
15 warehouses for logistics, and employs more than 900 employees.

As customers have different express needs, TNT express
division provides the widest range of tailored-made express
delivery solutions, such as Special Express, 9 a.m. Express, Noon
Express, Global Express, Economy Express and Domestic Express.

In keeping with the company's vision, "The market recognized
leader in providing the fastest and most reliable and innovative
express solutions", TNT Express remains unmatched in speed,
reliability and innovation.

In other words, TNT Express offers time definite guaranteed
service for international and domestic shipment. "To support that
we even provide a money-back guarantee," said Colin Moran,
President Director for TNT Indonesia.

TNT Express Division has equipped itself with a system
allowing TNT staff to monitor shipments from and to Indonesia on
an hourly, daily and weekly basis to ensure the speed of the
shipment service. Under the monitoring system, TNT strives to
seek ways of accelerating the shipment by, if necessary, changing
the flight routes in order that the shipped items can reach the
destination earlier than expected.

With flexible and tailored-made solutions for documents,
parcels or freight with an extremely urgent deadline, TNT can
arrange for pick-up and delivery outside normal business hours.
Or, Indonesian customers can take advantage of TNT's overnight
express delivery to and from any TNT- branch city in Indonesia
with 9 a.m. Express delivery and Noon Express Delivery options,
especially when they wish to send items within Indonesia.

Meanwhile, TNT Logistics Division reported stronger growth as
the demand for the service has increased significantly. In 2002,
the company delivered about 600,000 tons of products and more are
expected this year.

TNT Indonesia started to focus more on logistics in 1995 at a
time when no other multinational companies were offering the
service. As logistics is one of its core businesses, TNT
Indonesia has established important supporting facilities such as
a 110,000 sqm warehouse, 15 warehouses and more than 18 branch
offices throughout Java, Sumatra and Kalimantan, 92 owned
vehicles and 100 chartered vehicles with 220 truck movements per
day.

The continued increase in the demand for TNT Logistics'
service has also been partly due to the wide range of added
services TNT offers to customers such Customs Operation, POD
(Proof Of Delivery) Returns, IT Expertise and IT Software
applications such as SAP R/3, SEQOS, TOLAS, ISIS, and Haulmark.

TNT has placed over 30 in-house customs clearance employees at
the Soekarno-Hatta International Airport and at Tanjung Priok
Seaport. By using TNT Logistics, customers will reduce costs
because TNT employees will assist them in handling customs
clearance matters.

And with TNT's extensive network of office facilities
throughout Indonesia, the company has the capacity to return PODs
effectively and quickly.

With many companies now facing financial constraints,
outsourcing logistics tasks to TNT will definitely benefit
customers because customers will not have to spend extra money on
warehouses, systems and equipment.

"Thus, this will allow the customers to substantially cut down
their operating costs," he said. For instance, if a customer has
a warehouse with US$0.5 million worth of racking and forklift
equipment but cannot operate the facility due to a shortage of
funds, he can sell the assets to TNT who will take over the tasks
of logistics. "This means that we can release cash back to the
customers. The funds, in turn, can be used to improve the
business performance, such as to repay debts, launch marketing
and promotional programs and expand the company business," he
said.

Another benefit is that with improved logistics management
standards, TNT Logistics can reduce the customer' inventory or
stock holding, which allows the company to operate more
efficiently.

Companies that outsource their logistics needs to TNT will
enable their logistics staff to experience a professional working
environment and develop skills through a training course provided
by TNT during the contract term.

TNT's hard efforts to provide best service to customers paid
off when it received ISO 9001 and ISO 9002 awards. The awards
provide proof of TNT's commitment to exceptional levels of
service and its ability to provide innovative express and
logistics solutions.

Besides the ISO awards, TNT Indonesia has also received
official recognition from the Ministry of Manpower for the
company's commitment to employee development programs through IiP
(Investor in People) programs. IiP is an international
standardization certificate that is given to a company that is
committed to building a foundation to nurture the quality of its
employees.

TNT's strong commitment to providing superior service in both
express and logistics in Indonesia can be clearly seen in the
company's investment in the business despite the unfavorable
economic environment. TNT has invested in excess of US$4 million
in constructing an express distribution center covering some
3,000 square meters at the Soekarno-Hatta International Airport
in Jakarta. TNT has also started building a warehouse in Medan,
North Sumatra. "We also have quite a heavy investment schedule,
including the one in technology," Colin said.

With the existing infrastructure, extensive network, expertise
and dedicated and professional staff, TNT Indonesia is surely the
best choice for express and logistics solutions for customers.
Nobody does logistics and express delivery better...