TNB ILSAS Praises Centralised Electricity Service Digitalisation During Visit to PLN UID Yogyakarta

Tenaga Nasional Berhad (TNB) Integrated Learning Solution (ILSAS) conducted a benchmarking visit to PT PLN (Persero) Unit Induk Distribusi (UID) Yogyakarta on Friday (21/8/2026). The visit was part of a comparative study and knowledge-sharing effort to explore PLN’s electricity services, particularly regarding customer service development, digitalisation, and support for the electric vehicle ecosystem.

The TNB ILSAS delegation was welcomed by the General Manager of PLN UID Yogyakarta, Deri Prasetio Utomo, and his management team. During the visit, the group received presentations on various PLN service innovations and transformations, including the use of digital technology to enhance customer convenience and service experience.

Ahmed Jaezan Ramly, Learning Officer Management Development Unit Manager at TNB ILSAS, expressed his appreciation for the warm welcome and the openness of PLN UID Yogyakarta in sharing knowledge and experience. He noted that PLN is at the forefront of implementing digitalised electricity services.

“We see that PLN is ahead in service digitalisation. One of our main points of interest is PLN Mobile, which provides ease for the public to access various PLN services,