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TNT Indonesia : "Nobody does Logistics & Express Delivery better..."

TNT Indonesia has grown rapidly and has now become the most reliable provider of express and logistics service in the country thanks to the company's relentless efforts and strong commitment to meet the every the needs of its customers. This might explain why the number of TNT's customers in Indonesia continue to increase from year to year. In 2002, for instance, TNT Indonesia saw 15 percent growth in express and 53 percent in logistics. Currently, it controls around 22 percent for the express market in Indonesia and 30 percent for logistics market in Indonesia, and if the two are combined, TNT Indonesia is decidedly the leading express and logistics provider in Indonesia. TNT is a global provider of express, logistics and mail services. It is a subsidiary of the TNT Post Group N.V. (TPG), headquartered in Amsterdam, the Netherlands. TNT Indonesia was established in 1979 and is represented by PT Skypak International. In 1995 TNT opened a logistics division under the name PT. TNT LOGISTICS INDONESIA TNT's express and logistics division possesses superiority in services unmatched by other companies offering similar services. Globally, TNT Worldwide maintains its long established trademark as the fastest and most reliable express & logistics company, which has been made possible by TNT's infrastructure in over 200 countries, networks of over 800 hubs and depots serviced by over 17,000 vehicles and 60 aircrafts. Currently, TNT Indonesia has more than 18 branch offices, nine agents in express division, 15 warehouses for logistics, and employs more than 1000 employees. As customers have different express needs, TNT express division provides the widest range of tailored-made express delivery solutions, such as Special Express, 9a.m. Express, Noon Express, Global Express, Economy Express and Domestic Express. In parallel with the company's vision, "The Market Recognized Leader in providing the Fastest and Most Reliable and Innovative Express Solutions", TNT Express remains unmatched in speed, reliability and innovation. In other words, TNT Express offers time definite, guaranteed service for international and domestic shipments. "To support that we even provide the money back guaranteed," said Colin Moran, President Director for TNT Indonesia. TNT Express Division has equipped itself with a system allowing TNT staff to monitor shipments from and to Indonesia on an hourly, daily and weekly basis to ensure the speed of the service. Under the monitoring system, TNT strives to seek ways of accelerating the shipment by, if necessary, changing the flight routes in order that the shipped items can reach the destination earlier as expected. With flexible and tailor-made solutions for documents, parcels or freight with extremely urgent deadline, TNT can arrange for pick-up and delivery outside normal business hours. Indonesian customers can also take advantage of TNT's overnight express delivery to and from any TNT - branch city in Indonesia with 9a.m. Express delivery and Noon Express Delivery options, especially when they wish to send items to domestic market. Meanwhile, TNT Logistics Division reported stronger growth because the demand for the service has increased significantly. In 2002, the company delivered just over 600,000 tons of products and more is expected this year. TNT Indonesia started to focus more on logistics in 1995 when no other multinational companies offered the services. As logistics is one of its core businesses, TNT is the 2nd largest logistics company in the world. TNT Indonesia now manages important supporting facilities such as over 110,000 sqm of warehouse capacity in 15 locations and more than 18 branch offices throughout Java, Sumatera and Kalimantan, a fleet of over 100 vehicles and more than 250 truck movements per day. The continued increase in the demand for TNT Logistics' service has also been partly due to the wide range of added services TNT offers to customers such as Customs Operation, POD (Proof Of Delivery) Returns and IT Expertise and IT Software application such as SAP R/3, SEQOS, TOLAS, ISIS, and Haulmark. TNT has placed over 30 in-house customs clearance employees at the Soekarno-Hatta Airport and at the Tanjung Priok Seaport. By using TNT Logistics, customers will have cost reduction opportunities because the TNT's employees will assist them in handling the customs clearance matters. And with TNT 's extensive network of office facilities throughout Indonesia, the company has the capacity to return POD's effectively and quickly. With many companies facing financial constrains, outsourcing logistics tasks to TNT will definitely benefit customers because customers will not have to spend extra money on warehouses, systems and equipment. "Thus, this will allow the customer to substantially cut down their operating costs," he said. For instance, if a customer has a warehouse with assets such as racking and forklift equipment, he can sell the assets to TNT who will take over the tasks assets and run the warehousing of logistics. "This means that we can release cash back to the customers. The funds, in turn, can be used to improve the business performance, such as to repay debts, launch marketing and promotional programs and expand the company business," he said. Another benefit is that with improved logistics management standards, TNT Logistics can reduce the customer' inventory or stock holding, which allows the company to operate more efficiently by releasing valuable cash. Companies who outsource their logistics to TNT will experience professional working environment and develop their skills through training provided by TNT during the contract term for all staff. TNT's hard efforts to provide best service to customers paid off when it received ISO 9001 awards in two years. The awards provide proof of TNT's commitment to exceptional levels of service and its ability to provide innovative Express and Logistics solutions. Besides the ISO awards, TNT Indonesia has also received official recognition from the Ministry of Manpower for the company's commitment to employee development programs through IiP (Investor in People) programs. IiP is an international standardization certificate that is given to the company who commits for their employees by building a foundation for the quality of the employees. TNT's strong commitments to providing best service in both express and logistics in Indonesia can be clearly seen in the company's investments in the business despite the unfavorable economic environment. TNT has committed to invest in excess of US$4 million in constructing an express distribution center measuring some 3,000 sqm in the Soekarno-Hatta Airport in Jakarta and TNT has also started building a warehouse in Medan, North Sumatera. "We do have quite a firm investment schedule, including investment in technology," Colin said. With the existing infrastructure, extensive network, expertise, dedicated and professional staff, TNT Indonesia is surely the best choice for express and logistics solutions for customers. Nobody does logistics and express delivery better...

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