Time delivery disappointing

Time delivery disappointing

From Bisnis Indonesia

I have been subscribing to Time magazine from the distributor
Gunung Agung/Indoprom. The deliveries used to be very
satisfactory. Unfortunately that is now not the case. Since July
this year their services have been very poor. I often receive an
issue much later than the date of publication. Sometimes a number
of issues are delivered at the same time, and sometimes a
particular copy never turns up.

For a customer, the value of news far outweighs the monetary
value. I have complained several times about this to the Indoprom
Company, but they have done nothing to improve the situation.

May I call on Indoprom to look into the matter and try to give
the same satisfactory service that it used to?

IWAN SATYANEGARA

Jakarta