Ticket refund

Ticket refund

My brother got an assignment to Balikpapan, East Kalimantan. His company bought him a Jakarta-Balikpapan return ticket through Greentour Travel Bureau in Cilandak, South Jakarta.

When his assignment was completed, he changed his Balikpapan- Jakarta route with a Balikpapan-Yogyakarta route, for some reason. For the refund the Merpati agent in Balikpapan issued an exchange coupon.

The ticket and coupon were then submitted to Greentour's Bandung office on Jan. 24, 1996, in the hope that he could settle his travel account with his company. The Greentour staff gave him a receipt and promised that they would inform me about the refund process, as I live in Bandung.

A month passed, but nothing happened. I phoned Greentour inquiring about the refund. They apologized because the papers were misplaced. I was asked to send a copy of the receipt by facsimile. Again, they promised that they would inform me of developments.

Another month past. On March 18, 1996, I phoned Greentour again, but in an angry voice, a female staffer bored me with a tale about the procedure of getting a refund from her company.

She explained that as the ticket was bought in Cilandak, it is the Cilandak office which should handle the matter. Sorry, but I could not stand their way of doing business, so I put the receiver down.

I have never had an experience like this before. I now question Greentour's professionalism.

The value of the refund does not really matter. Without it, my brother can still give an explanation to his company.

MMI AHYANI

dung, West Java