Through the Spirit of Gotong Royong, InJourney Becomes the Best Place to Work in 2026

Jakarta, CNBC Indonesia - The state-owned holding company for the aviation and tourism sector, PT Aviasi Pariwisata Indonesia (Persero) or InJourney, is reinforcing its commitment to comprehensive transformation. This is exemplified by building an excellent and globally competitive work culture.

Based on the Great Place To Work® (GPTW) Trust Index© 2026 survey results, 91% of employees stated that InJourney is one of the great places to work, with an average model score of 81%.

The survey involved 6,394 respondents and more than 15,000 open inputs, measuring three main dimensions of excellent work culture: Trust (trust), Pride (pride), and Camaraderie (togetherness). 91% of employees stated that their work has meaning beyond mere routine, and 90% feel proud to be part of the InJourney Group.

On the other hand, 93% of respondents said they felt welcomed well from the first day of joining, which is a strong indication that the foundation of an inclusive culture has been systematically embedded.

InJourney’s President Director, Maya Watono, stated that this achievement is not just a survey result, but a reflection of the fundamental transformation built on a people-based foundation.

“At InJourney, we believe that the success of transforming the aviation and tourism ecosystem is greatly determined by the quality of its people. Therefore, we consistently foster an inclusive, collaborative work culture grounded in the values of gotong royong. We want every individual at InJourney not only to work for today, but also to leave a legacy for future generations and build a stronger foundation for Indonesian tourism that is globally competitive and sustainable,” said InJourney’s President Director, Maya Watono, in her statement, quoted on Wednesday (22/4/2026).

Meanwhile, InJourney’s Director of Human Resources and Digital, Herdy Harman, explained that this success is inseparable from strengthening human resource competitiveness. He said that the company believes the company’s competitive advantage relies on the quality of its people.

“For that reason, InJourney builds a world-class talent development ecosystem oriented towards global best practices, international collaboration, and experiential learning. This is a long-term investment to ensure Indonesian human resources can become the driving force for world-class aviation and tourism transformation,” Herdy explained.

Although InJourney is only 4 years old, this achievement is inseparable from the transformation carried out by InJourney together with its subsidiaries in building superior human resources through the internalisation of the “Serving Wholeheartedly” culture and Customer-Orientation as core competencies across the entire organisation.

In addition, InJourney also implements an end-to-end sustainable development framework approach with the InJourney Future Leader Programs, which covers professional, functional, and leadership competencies throughout employees’ career cycles, from onboarding programmes to top leadership. This initiative serves as a strategic foundation in building superior human resources capable of competing at a global level.

One concrete step is realised through a strategic collaboration between GM Airport Academy and Incheon International Airport. This programme is designed to accelerate leadership transformation in the airport sector by equipping General Managers with a global perspective and encouraging a shift in operational mindset towards a CEO Mindset to provide the best service at all airports in Indonesia, which are the face of the nation’s aviation and tourism ecosystem.

In addition, InJourney also implements Training of Trainers on a national scale through the Indonesian Hospitality Training programme. This programme targets all employees to internalise Indonesia’s distinctive hospitality values. With this approach, more than 8,000 frontline staff are expected to deliver world-class service standards by 2025.

The commitment to improving human resource quality is strengthened through partnerships with leading global institutions. InJourney provides access to professional certification programmes up to higher education scholarships, including collaborations with international institutions such as the Airport Council International, IMD Business School, INSEAD, National University of Singapore, and the world’s best companies in the aviation and tourism ecosystem.

As the pinnacle of the talent development architecture, InJourney has the InJourney Future Leaders Development Programme, which serves as an accelerator for future leadership in Indonesia’s tourism ecosystem. This programme combines world-class learning, individual development journeys, and global immersion experiences.

“As part of a structured and sustainable employee development strategy, we ensure that service standardisation is not just a training programme, but the foundation for forming competencies and work culture across the entire organisation. This approach ensures that every individual at InJourney continues to develop, remains relevant to international standards, and has a strong customer-oriented mindset in every role they perform,” Herdy added.

Through the Indonesian Hospitality Training, more than 10,000 employees have participated in intensive three-day training to internalise service excellence values and Indonesia’s distinctive hospitality as core competencies. This initiative is strengthened with a Digital Learning Campaign together with LinkedIn Learning, reaching more than 45,000 employees, opening access to global learning in a self-directed, adaptive, and sustainable manner.

The employee development is also designed to have a broad impact through the InJourney Hospitality House TJSL programme, which extends knowledge transfer and service standards to the surrounding community at destinations. Using the Train the Trainer (TTT) method, 17 Local HEROES have been trained to then…