This is the Process for Handling Citizen Complaints via the DKI Provincial Government's JAKI Application

Jakarta (ANTARA) - The Head of the Communication, Informatics, and Statistics Agency (Diskominfotik) of DKI Jakarta Province, Budi Awaluddin, explained that every citizen report submitted through the Jakarta Kini (JAKI) application is processed in a tiered manner. Through this application, every report is handled systematically until it is followed up by the relevant agency. “When a citizen report comes in, there are two types of handling flows based on the channel type, namely Location-Based Complaint Channel (Geo-tagging) and Non-Location-Based Complaint Channel (Non Geo-tagging), and JAKI is a Location-Based Complaint Channel (Geo-tagging),” Budi said in Jakarta on Wednesday. In practice, JAKI is a location-based or geo-tagging channel, so citizen reports are equipped with location points that facilitate handling in the field. Budi explained that the flow for handling reports via JAKI is carried out in stages, including the following: Report enters the system. First, the citizen report will automatically enter the JAKI system. This report is then received by the sub-district office for identification and verification. Checking. If the report falls under the sub-district’s authority, it will be directly followed up. However, if it is not their authority, the sub-district still conducts initial identification and verification, then coordinates the report to the authorised Regional Device (PD). “If it is not their authority, the sub-district identifies, verifies, and coordinates the report to the relevant Regional Device (PD),” Budi said. Re-verification. The agency receiving the report will conduct another check before following up. At this stage, the complaint is ensured to have been verified according to the authority. Followed up in the field. After confirmation, the report will be handled according to applicable provisions, including referring to the Decree of the Regional Secretary (Sekda). Citizens can monitor progress. The reporter will receive a report number that can be used to monitor the progress of the complaint handling. “Citizens receive a report number to monitor progress and can provide reviews after the report is completed,” Budi stated.