Thai Airways responds

We have carried out an investigation and found out that our agency who handled this promotion program did send a letter to our customer. Unfortunately the letter did not reach the passenger's home address.

However, we checked the records of our lucky winners and found that Burkert was the lucky winner of a free Jakarta-Bangkok-Jakarta economy-class ticket.

We contacted our head office to request special authorization for him to claim his ticket to travel from July 15 to Sept. 15 (an extension of two months due to the miscommunication).

We are really sorry that our staff and agency involved in this case did not do their job as well as they should have, resulting in our customer's disappointment with our promotion program.

May we take this opportunity to say that the ticket can be claimed by contacting phone number 021-2303041 or fax. 021- 31930792 or e-mail: sales_services@thaiairways.co.id.

KITIPONG MANITYAKUL, General Manager Indonesia, Thai Airways International, Jakarta