Telkomsel Strengthens Disaster Preparedness Through TERRA Volunteer Training
Telkomsel is strengthening disaster preparedness through the Gladian PANJI TERRA Volunteer programme, a community-based training initiative aimed at enhancing the capacity of young volunteers in emergency situations. The programme forms part of the Telkomsel Emergency Response & Recovery Activity (TERRA), which has been running for 15 years as an implementation of the company’s corporate social responsibility (CSR).
Over the past decade and a half, TERRA has supported preparedness, emergency response, recovery, rehabilitation, and disaster prevention and mitigation. The programme is run in line with the Environmental, Social, and Governance (ESG) principles that underpin the company’s operations.
To date, TERRA has reached 16 regions across Indonesia, involving 722 volunteers and 118 communities active in the disaster sector.
One of TERRA’s flagship programmes is the Gladian PANJI TERRA Volunteer training, designed to strengthen the capabilities of volunteers from university nature-lover organisations (Mapala) and disaster-care communities. The programme carries five main pillars summarised in the acronym PANJI: Risk Mapping, Resource Allocation, Early Notification, Safe Evacuation Networks, and Emergency Handling Integration.
Throughout 2026, the training is being rolled out in stages across several areas, beginning in Pandeglang, Banten, on 25–27 June, followed by Bandungan in Semarang Regency on 9–11 July, and finally in Ciwidey, Bandung Regency, on 23–25 July.
Over three days of training, participants received material from disaster practitioners, academics, journalists, the National Search and Rescue Agency (Basarnas), regional disaster management agencies (BPBD), and the Indonesian Red Cross (PMI). The material covered disaster preparedness, Basic Life Support, psychosocial support, disaster journalism, mitigation, and disaster management.
Vice President of Corporate Communications & Social Responsibility at Telkomsel, Abdullah Fahmi, said building community resilience in the face of disasters requires collaboration among many parties. According to him, Gladian PANJI serves as a means of equipping young volunteers with the skills needed when emergencies occur.
“Over the 15 years of TERRA’s journey, we believe that community resilience in facing disasters can only be built through collaboration among many parties. The Gladian PANJI TERRA Volunteer programme is a concrete expression of that belief, where young volunteers are equipped with skills that can be used when emergency situations arise. For us, this is a tangible manifestation of serving the Indonesian people wholeheartedly, especially those most in need during emergencies,” said Abdullah Fahmi on Monday (27/7).
According to Abdullah, the training applies cross-sector collaboration by involving government, humanitarian organisations, academics, volunteer communities, and private partners to strengthen the national disaster management ecosystem.
DEVELOPMENT OF THE TERRA APPLICATION
Beyond training, Telkomsel has also developed the TERRA Application as a digital platform to support volunteer coordination in the field. Through the app, volunteers can report potential disasters, conduct field assessments, monitor personnel locations in real time, and document conditions at incident sites.
The application is also integrated with data from the National Disaster Management Agency (BNPB), the Meteorology, Climatology, and Geophysics Agency (BMKG), and the Centre for Volcanology and Geological Disaster Mitigation (PVMBG), thereby accelerating cross-agency coordination during disaster response.
Abdullah added that the TERRA programme also involves company employees through the Tflyers Volunteer Programme. The initiative encourages employees to serve as volunteers and field coordinators when disasters strike.
“As part of the TERRA ecosystem, this programme also involves Telkomsel employees through the Tflyers Volunteer Programme initiative, which encourages them to take part as volunteers and field coordinators during emergency situations. This initiative strengthens Telkomsel’s operational preparedness whilst fostering a culture of employee care for communities affected by disasters,” he said.
Going forward, Telkomsel is committed to expanding the Gladian PANJI TERRA Volunteer programme to more regions across Indonesia in order to strengthen volunteer capacity and support the development of a national digital resilience ecosystem in the face of disasters.