Telkomsel reviews service adjustments following internet quota accumulation ruling
Jakarta (ANTARA) - Telkomsel is conducting a study to adjust its products and services as a follow-up to the Constitutional Court (MK) decision regarding the accumulation of remaining internet quotas.
Telkomsel’s VP of Corporate Communications and Social Responsibility, Abdullah Fahmi, stated that Telkomsel is prepared to comply with the internet quota accumulation policy outlined in the Circular Letter of the Minister of Communication and Digital Number 4 of 2026 concerning the Obligation to Fulfil Service Choices and Protection of Remaining Quotas.
“Telkomsel supports government policy and is currently conducting a thorough study regarding the adjustment of products and services to ensure alignment with applicable regulations,” Fahmi said in a written statement to ANTARA on Friday.
“This is in line with our commitment to serving with all our heart, through services that provide added value and are oriented towards customer needs,” he added.
Telkomsel continues to coordinate with the Ministry of Communication and Digital and relevant stakeholders regarding the implementation of the internet quota accumulation policy.
“Telkomsel understands that customer protection and providing clear, easy-to-understand information are essential elements in delivering an increasingly better customer experience,” he said.
It is noted that the Minister of Communication and Digital, Meutya Hafid, issued a specific Circular Letter for mobile operators to comply with the Constitutional Court (MK) decision regarding internet quotas.
“Therefore, we have issued Circular Letter Number 4 of 2026, which contains the obligation to fulfil service choices and the protection of remaining quotas,” said Meutya.
Meutya stated that there are four key points outlined in the Circular Letter for mobile operators to follow. First, mobile operators are required to protect the remaining internet quota as a consumer right, in accordance with the MK decision.
Thirdly, operators must provide choices to their consumers regarding the mechanism for the main remaining internet quota from previous periods to be accumulated into the next package period, also known as internet quota rollover.
Finally, mobile operators are required to report the implementation of these customer internet quota protection provisions to the Ministry of Communication and Digital every month, with the immediate target being 28 September 2026, or one month after the issuance of this Circular Letter.