Telkomsel prepares 43 standby posts during Ramadan-Eid 2026
Jakarta (ANTARA) - Telkomsel is preparing 43 standby posts, consisting of 15 main posts and 28 regular posts, during the 2026 Ramadan and Eid period, from 19 February to 31 March 2026.
The VP of Mobile Consumer Business Strategy at Telkomsel, I Putu Endra Diputra, explained that the standby posts are spread across 494 priority points throughout Indonesia. Telkomsel is also preparing 175 additional posts through partnerships with the company’s business partners.
“So, there are 43 standby posts, both main and regular, and more than 170 additional posts that we are collaborating on with our business partners, which we call TAP Siaga,” said Endra during a press conference in South Jakarta on Wednesday.
At the standby posts, customers can activate and top up various Telkomsel products, access SIM/eSIM migration services, obtain MyTelkomsel assistance, and redeem Telkomsel POIN.
“There are many attractive packages that can be inquired about at our posts. More than that, for example, if you run out of battery and need to charge, please stop by our posts; there are so many things that can be done (at the Telkomsel posts),” said Endra.
He added that the locations of the Telkomsel standby posts can be viewed on the Google Maps navigation application, making it easier for travellers to find them during their journey.
In addition to the standby posts, Telkomsel is also providing digital channels through the RAFI Digital Post on TikTok, the AI Travel Assistant on MyTelkomsel as a travel guide, and the Norton Mobile Security Bundling Package for secure communication.
To maintain network reliability during the 2026 Ramadan and Eid period, Telkomsel is optimizing its network at 494 priority points (Points of Interest/POI), including special/crowded areas, transportation, travel routes, residential areas, and places of worship.
The determination of priority points is carried out using machine learning analysis with 99 percent accuracy.
In addition, Telkomsel implements an AI-based Autonomous Network for end-to-end 24/7 monitoring, including early detection, diagnosis, and automatic repair, as well as 15 Network Siaga Posts to maintain service quality.
Telkomsel is also deploying 45 COMBAT (Compact Mobile BTS) units in locations with high potential density to ensure that capacity and signal quality remain optimal.
The mobile operator is also conducting drive tests along approximately 18,406 km (including approximately 4,167 km of toll roads) to ensure that coverage and the quality of voice and data services are safe and adequate.