Telkomsel Integrates Instagram Basic Mode with SIMPATI to Help Customers Stay Connected Even After Data Quota Runs Out

Jakarta, VIVA – Reinforcing its commitment to delivering a better digital access experience for Indonesians, Telkomsel has announced the integration of Instagram Basic Mode for SIMPATI customers, enabling users to continue accessing Feed, Stories, and Messages even after their data quota has run out.

Available since 13 February 2026, Instagram Basic Mode ensures that customers remain connected to core features and their communities on Instagram when their remaining quota reaches zero. When customers wish to enjoy the full Instagram experience, they can purchase data packages directly within the app through a simple and secure process, immediately returning to the complete experience without interruption.

Instagram Basic Mode extends the success of Facebook Basic Mode in keeping customers connected to the people and content they love during important moments, while providing an intuitive, low-disruption, and engaging experience.

Telkomsel + Meta: A More Natural Digital Experience

Telkomsel’s Marketing Director, Lionel Chng, stated, “Instagram Basic Mode allows customers to stay connected even when data quota is exhausted, through a simple and secure in-app process. Our focus is on helping customers remain connected and seamlessly return to the full experience, without compromising quality or convenience.”

Staying Connected to Instagram with SIMPATI

When prepaid customers’ quota runs out, Instagram will display a pop-up window offering the option to enter Basic Mode, thereby maintaining access to core features and communities. When ready to switch to the full experience, customers can easily purchase data packages directly in the app and instantly enjoy Instagram comprehensively. This integration is designed to maintain the continuity of the customer experience, ensuring transactions remain simple and secure through Telkomsel’s official channels.