Telkomsel explains

Telkomsel explains

Referring to the letter Phone firm doesn't pick up the phone
by Mr. Adrianus Hiyung Tjung in The Jakarta Post of Aug. 31,
1999, we would like to apologize for any inconvenience in the
services provided by Telkomsel.

In this complaint, on Aug. 26, 1999, customer service
telephone lines 8282811 and 111 from kartuHALO were full because
there were so many calls backed up for Caroline (Customer Care by
Online) that agent availability was limited.

For international roaming, kartuHalo can be used for
international roaming. For this connection, one should fill in
the application form at graPARI Telkomsel, while simPATI only can
be used for national roaming.

We thank you for your input and we will always improve our
availability access for customer service.

ACHMAD SANTOSA

General Manager

Regional II, Jakarta