Telkomsel and BPJS Ketenagakerjaan Launch Integrated Digital Service Offering

Jakarta, CNBC Indonesia - Telkomsel, together with BPJS Ketenagakerjaan, has collaborated to launch the Jamsostek Poin benefit package, an innovative collaboration that brings convenient registration to become a BPJS Ketenagakerjaan participant for prospective participants and for those in the Not Wage Recipients sector (BPU) or informal workers.

The strategic collaboration was formalised through signing of a Cooperation Agreement (PKS). The event took place at Plaza BPJamsostek, Jakarta. The PKS was signed by Faizal Rachman, Deputy for Participation in Special Program and Agency BPJS Ketenagakerjaan, Nyoman Adiyasa, Vice President Industrial and Resources Account Management Telkomsel, and witnessed by Agung Nugroho, Director of Participant BPJS Ketenagakerjaan and Stanislaus Susatyo, Director of Sales Telkomsel.

For many informal workers in Indonesia, access to employment protection is not always as easy as needed. In response to this need, Telkomsel Enterprise and BPJS Ketenagakerjaan formed a strategic collaboration to present a service that is more practical, accessible, and relevant to millions of workers in Indonesia.

Through utilisation of Telkomsel’s integrated digital ecosystem, the collaboration presents a new approach to expanding the reach of BPJS Ketenagakerjaan services, including for informal workers such as ride-hailing drivers, couriers, and micro-entrepreneurs who have faced barriers to social protection.

One of the main initiatives in the collaboration is the development of the Jamsostek Poin benefit package, which integrates digital connectivity with social protection benefits of BPJS Ketenagakerjaan. Through this solution, customers can obtain a data package while also gaining access to and protection under social security in one integrated ecosystem.

In practice, customers simply access the MyTelkomsel app to select the Jamsostek Poin package, and in doing so immediately obtain data connectivity while also obtaining social security protection. The process that previously required separate purchases is simplified into a single, quicker experience. The package can be enjoyed by customers meeting criteria set by Telkomsel Enterprise and BPJS Ketenagakerjaan.

The distribution of Jamsostek Poin services will be strengthened through Telkomsel’s various digital channels, including the MyTelkomsel app, as well as WhatsApp and SMS campaigns, making it easier for customers to obtain information, understand how the service works, register, and utilise the service. This approach is expected to reach a broader segment of informal workers to maximise benefits.

‘Through this collaboration, we want to deliver a solution that is truly relevant to the needs of society, particularly informal workers. By innovations such as Jamsostek Poin and leveraging Telkomsel’s digital ecosystem, we are simplifying access to employment protection, from registration to payment, so that it can be done more practically within a single service. This is part of our commitment to continue serving with all our heart,’ said Telkomsel Sales Director, Stanislaus Susatyo.

Registration Convenience for Informal Workers

BPJS Ketenagakerjaan’s Director of Participation, Agung Nugroho, said the collaboration with Telkomsel is part of the company’s efforts to widen access to social protection for employment through digital technology and a community-facing ecosystem; the collaboration is part of expanding coverage of informal workers through digital technology and a strategic partner ecosystem.

‘Still, there are many BPU participants who have not registered as BPJS Ketenagakerjaan participants. Through the Jamsostek Poin benefit package with Telkomsel Enterprise, we aim to provide easier access to registration to obtain protection as BPJS Ketenagakerjaan participants so that more workers receive protection of work in a massive and sustainable way,’ he said.

Agung added that this collaboration aligns with BPJS Ketenagakerjaan’s pillar 3C (Coverage, Care, Credibility). Through the collaboration, BPJS Ketenagakerjaan aims to widen Coverage for informal workers through a digital ecosystem close to the public.

‘At the same time, we provide Care through easy registration and obtaining BPJS Ketenagakerjaan membership protection so that workers can access protection in a practical and sustainable way. For Credibility, we build by ensuring all services and participant data management are conducted professionally, transparently, and in a trustworthy manner,’ he said.

Going forward, BPJS Ketenagakerjaan and Telkomsel Enterprise will continue exploring various collaboration opportunities to broaden universal coverage of social security for all workers in Indonesia in terms of registration to obtain BPJS Ketenagakerjaan membership protection that is increasingly easily accessible digitally.’