Telkom's lip service

Telkom's lip service

From Kompas

In August 2000, PT Telkom offered new telephone lines through its ads in the printed media, for which consumers could register by calling the company. I contacted them to secure one line for my new house in Pekayon, East Jakarta.

Within several days, I was summoned to the Telkom office to submit documents for the connection, before a survey and installation could be conducted. Later, I was told that my application was accepted and again, I had to visit Telkom to pay administrative charges.

To my surprise, at the office I got a letter notifying the postponement of the installation and was told that the previous information was mistaken. Since then, all questions have been answered with the reply that the network was not yet available.

What I cannot understand is the phrase in the postponement note that my registration is Telkom's priority, and equally puzzling is the statement, "Thank you for your trust in PT Telkom", while almost two and a half years have elapsed without any installation as promised.

Why should Telkom just give us lip service? In addition, what use is the subscription rate increase, if one of the purposes is for network expansion?

WIDODO, Jakarta