Telkom turns a deaf ear

Telkom turns a deaf ear

From Bisnis Indonesia

On March 1, 2003, I went to telecommunications company PT Telkom's service center on Jl. Iskandarsyah to cancel Telkom telephone connection No. 72788479. I was required to provide a security deposit as a guarantee for the February telephone bill.

Unfortunately, I was also required to provide a security deposit for the March bill as well. I went to the service center on March 1 to ensure that calculating the bill would be easy. The March bill should have consisted of less than one day but I had to provide a security deposit for the whole month.

I did as I was asked and was told that I could take back my security deposits on March 20. I showed up on this date but was told to return on April 10.

I returned again on this date but the person in charge said they were too busy to take care of my business and asked me to come back at the end of the month.

Very clearly, Telkom has little regard for its customers? Is this really the way Telkom treats its customers.

I hope new companies will soon enter the fixed-line telephone industry so that I can switch to a telephone company that provides its customers with better service.

ADY PRABOWO, Jakarta